Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My mailbox is frozen!

I have forced quit several times and shut down and restarted. Each time I reopen my mail, it is frozen! Also, I don't get mail until several days after it is sent to me. (When using AOL, I get my mail immediately).

iMac G5, Mac OS X (10.4)

Posted on Apr 9, 2006 8:02 AM

Reply
Question marked as Best reply

Posted on Apr 9, 2006 10:50 AM

mom,

you should be able to get your .MAc mail just as fast as AOL.

First possible solution:
Quit mail and take your mac offline (unplug or switch of airport) and start Mail again. Still crashing?

Run Disk Utility (folder Applications / Utilities) and repair permissions
Still crashing?

Go back online.
Access your email via webmail at www.apple.com and see what the oldest message is. If that has anything fishy (like strange attachments etc), delete it manually from there.

See if that helps.
no?

Open Preferences from within the Mail program and note the exact settings for your email accounts.

Quit Mail

Trash the following file:
your home directory / Library / Preferences / com.apple.mail.plist
and empty the Trash

Restart Mail
Re-install your mail settings

These actions will not interfere with your mailboxes, it will simply create a new plist preference file when you re-start Mail.

As an extra advice: back up your whole Library folder regularly, it contains all your emails.

If none of these helped, let us know.
1 reply
Question marked as Best reply

Apr 9, 2006 10:50 AM in response to Dancers mom

mom,

you should be able to get your .MAc mail just as fast as AOL.

First possible solution:
Quit mail and take your mac offline (unplug or switch of airport) and start Mail again. Still crashing?

Run Disk Utility (folder Applications / Utilities) and repair permissions
Still crashing?

Go back online.
Access your email via webmail at www.apple.com and see what the oldest message is. If that has anything fishy (like strange attachments etc), delete it manually from there.

See if that helps.
no?

Open Preferences from within the Mail program and note the exact settings for your email accounts.

Quit Mail

Trash the following file:
your home directory / Library / Preferences / com.apple.mail.plist
and empty the Trash

Restart Mail
Re-install your mail settings

These actions will not interfere with your mailboxes, it will simply create a new plist preference file when you re-start Mail.

As an extra advice: back up your whole Library folder regularly, it contains all your emails.

If none of these helped, let us know.

My mailbox is frozen!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.