Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

App Store not showing search results on iPhone 5

My wife and I received our iPhone 5's just 3-days ago and we love them so far. The problem is as follows:


On my iPhone, when I search the App Store, I get results and am able to view them.

On her iPhone, when I search the App Store, I get suggestions, but nothing loads. I just see a spinner in my top bar.


Please note the following:

  • Both of us have identical iPhones (iPhone 5 with iOS6)
  • We share the same iTunes account
  • We are using the same WiFi network
  • We are with the same phone company
  • She can search using Safari and install apps once they have been found
  • All other sections of the App Store work find
  • I have automatically install new apps set to ON on both bevices
  • Switching off WiFi does not help (searching on 3G or LTE)
  • Signing out of iTunes on one phone and searching does not help
  • Restarting the phone does not help (same with a DHR - a double hard reset)
  • Quitting App Store and loading it again does not help (closing from switcher)


I'm thinking I might have to do a fresh iOS install on the phone. Any suggestions?

iPhone 5, iOS 6

Posted on Sep 29, 2012 7:32 PM

Reply
Question marked as Best reply

Posted on Sep 29, 2012 11:01 PM

So I ended up solving the issue myself by restoring the device:

  1. Connected iPhone to computer
  2. Right-clicked on device in iTunes (on left-hand side) and selected "Back Up iPhone"
  3. Right-clicked on device in iTunes (on left-hand side) and selected "Transfer Purchases"
  4. Restored using iTunes
  5. Went through dialogues on phone to setup (not iTunes)
  6. Opened App Store
  7. Tried searching... it worked!
  8. In iTunes restored iPhone from backup
  9. Synced apps, ring-tones, etc.
  10. Tried searching again... it still worked!
3 replies
Question marked as Best reply

Sep 29, 2012 11:01 PM in response to Artform.ca

So I ended up solving the issue myself by restoring the device:

  1. Connected iPhone to computer
  2. Right-clicked on device in iTunes (on left-hand side) and selected "Back Up iPhone"
  3. Right-clicked on device in iTunes (on left-hand side) and selected "Transfer Purchases"
  4. Restored using iTunes
  5. Went through dialogues on phone to setup (not iTunes)
  6. Opened App Store
  7. Tried searching... it worked!
  8. In iTunes restored iPhone from backup
  9. Synced apps, ring-tones, etc.
  10. Tried searching again... it still worked!

App Store not showing search results on iPhone 5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.