Previous 1 2 Next 18 Replies Latest reply: Feb 19, 2013 6:58 AM by gopherbroke15
manueltech Level 1 (10 points)

I have been having problem with my Verizon iphone 5 Personal hotspot intermittenlty working with other Apple products.  I have factory reset my iphone 5 to the basic to see isolate the problem.

 

iPhone 5 Setting:

1) I have a full bar on Verizon with LTE indicator

2) Setup Hotspot with no security and naming it "ABCD"

3) Also selected "Bluetooth" on

 

Ipod Touch 4g/ iPad Touch (1st gen) Setting:

1st Setting:

1) Viewed "Wifi" to look for network "ABCD"

2) No apperance for over 10min

 

2nd Setting:

1) Turned "Bluetooth" on and kept "Wifi" on

2) No apperance for over 10min

 

Who's issues does this belong? Verizon or Apple?


iPhone 5, iOS 6
  • uselessSABOTAGE Level 4 (3,680 points)

    I will admit that intermittently I experience issues setting up a hotspot as well.  I believe it to be an issue with apple/iOS not so much verizon.

     

    What I find to help is to shut off personal hotspot, turn off wifi (on iphone and target device(s)) then turn wifi on (on iPhone) then turn on personal hotspot then turn on wifi on target device(s) and the personal hotspot will typically show up at that point.

  • manueltech Level 1 (10 points)

    Your correct... That's how I been getting back my connection but when the connected device is out of range, you may get luck by resetting it again but it's a 50/50 chance..

     

    Has anybody returned an iPhone 5 for this??

     

    Thank you for replying...

  • uselessSABOTAGE Level 4 (3,680 points)

    Out of range?  How far do you seperate your devices?  I usually stay in the same room and never have issues.

  • manueltech Level 1 (10 points)

    Example: I'm in the Sears Sporting Goods and the wife heading towards the Kitchen ware.

  • uselessSABOTAGE Level 4 (3,680 points)

    That isn't exactly how it designed to worked. I would recommend that you only enable the hotspot for times you know you'll be staying in range. The person hotspot isn't intended to work over large distances.

     

    What exactly do you use it for?  Does your wife use a device without cellular data.

  • manueltech Level 1 (10 points)

    What exactly the hotspot designed for?  Please explain.....

  • manueltech Level 1 (10 points)

    If you review the beginning of this thread, I clearly giving the model and version of the apple product.  The devices are iPhone 5, ipod touch 4g, and ipad touch 1st gen...

     

    As we focus back to the orginal issue, the verizon iPhone 5 hotspot is intermittently operational and is it Verizon or Apple's issue?

     

    I wish an Apple or Verizon representative can give me a clear comment...

  • ron245 Level 2 (285 points)

    manueltech,

     

    http://support.apple.com/kb/HT4517

     

     

    no think about it who do you pay for the service apple or verizon  who gets the money gets the problem

  • manueltech Level 1 (10 points)

    Thank you but I already know that... I was asking "Useless..." definition or understanding so I can be in the same level of communication...

  • manueltech Level 1 (10 points)

    I found another site for solution: https://community.verizonwireless.com/thread/783415

  • uselessSABOTAGE Level 4 (3,680 points)

    OK, so I misunderstood that your wife was who was using the ipod and ipad.

     

    Let me try to elaborate how personal hotspot was designed to be used.  It was meant to be used in a small area, not an area over probably 20-30 feet (between devices).  This service is meant for somebody who has a phone capable of sharing its cellular connection with their own wifi devices for use in the immediate vicinity of their phone. 

     

    I would STRONGLY suggest that if your wife/your devices are not going to stay in range then turn off personal hotspot.  Personal hotspot is designed to automatically turn off whenever it is no longer being used.  So when I earlier said I believe it is an apple/iOS issue I meant it.  In order to better preserve your battery the personal hotspot feature will disconnect when either no devices are connected or no data usage has happened in a given time period.  So when your wife/your devices leave the range of your personal hotspot your iPhone's software is essentially disabling it. 

     

    So long story short, keep your devices close, or turn off the hotspot when they wont be near.  Once you know they'll be in range turn personal hotspot back on.

     

    Does this clear things up?

  • manueltech Level 1 (10 points)

    I'm sorry but I should have said that she would stroll out of range and her not knowing. Then later returns where I'm at and we collabrate some issues.  She then tries to check the internet through her iPad/iPod and the hotspot is not longer there or cannot connect again...

  • d1c1ple Level 1 (0 points)

    I just switched over from Android (HTC Thunderbolt) and have been using mobile hot spot forever.  Personal Hotspot on iOS is AWEFUL!  Does not show up for eternity.  Turn off/on repeatedly, turn off wifi on rMBP over and over and finally if I'm lucky can get it to connect.  This issue needs to be fixed ASAP; pointless for me to pay $30 a month for unlimited MHS to VZW if I can't use the connectivity.    What is the reasoning for requiring Wifi/Bluetooth and USB tethering??  I did not have to enable any of the above for using my prior hotspot; it just worked and advertised as a WAP.  Lack of configuration options is also disturbing (no control over how many devices or which devices (mac filtering) can access the personal hotspot. 

  • 4xFord Level 1 (0 points)

    I'm having similiar issues. My biggest problem is that sometimes my macbook pro will find my iphone 5 right away but usually takes a really long time to find it. I've tried turning the personal hotspot on my phone off then back on again but it doesn't make much of a difference. I understand that the hotspot will turn off on the phone if out of range or not used for a while but my problem is that my computer will not find my iPhone 5 as a network to connect to for a long period of time once hotspot is turned on. I can connect through bluetooth without any problems and use the internet this way. I don't think it's a problem with your phone carrier, I think it's some sort of a software problem with the hotspot taking a long time to actually turn on once manually switched on. I could be wrong but I'm just guessing.

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