HT1277: Mail settings you might need from your email provider

Learn about Mail settings you might need from your email provider
db12345
Level 1 (0 points)

Q: mail not showing up???

just wiped my mac and installed mountain lion, icloud has pulled down my mac email details but nothing else, i can configure manually - but the issue is that no email is showing at all...?

 

any ideas?

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Sep 30, 2012 1:22 AM

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db12345

Q: mail not showing up???

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  • by MrHoffman,

    MrHoffman MrHoffman Sep 30, 2012 9:35 AM in response to db12345
    Level 6 (15,637 points)
    Mac OS X
    Sep 30, 2012 9:35 AM in response to db12345

    See the answer I just posted to this thread, but here it's the configuration with your POP or IMAP (receiving) path that's likely in error.  (Your sending path may also have configuration error, but you're probably not there yet with your testing.)  See what the Connection Doctor reports about the settings.

  • by db12345,

    db12345 db12345 Sep 30, 2012 10:40 AM in response to MrHoffman
    Level 1 (0 points)
    Sep 30, 2012 10:40 AM in response to MrHoffman

    thanks mr hoffman,

     

    all my other accounts have no problem, seems odd that icloud seems to struggle....thanks for the link, still cant work out whats wrong though

  • by MrHoffman,

    MrHoffman MrHoffman Sep 30, 2012 12:14 PM in response to db12345
    Level 6 (15,637 points)
    Mac OS X
    Sep 30, 2012 12:14 PM in response to db12345

    Your other accounts are not really all that relevant to this discussion, other than meaning that your network connection is probably working; each account entry is separate. 

     

    What did Connection Doctor report?

     

    I am assuming your iCloud account is incorrectly configured. 

     

    If not,  > System Preferences > iCloud, and configure your iCloud credentials and access.

     

    Here is the Apple troubleshooting document for iCloud mail (TS4002).

     

    I had some issues with an explicit account entry for iCloud mail, and ended up removing it and migrating to the iCloud account entry. (The iCloud set-up can be via the iCloud entry or via an explicit account entry, depending on the version of OS X.  Your version is recent enough to have the iCloud entry in mail, if things are working.)

     

    Why Apple's automated system is pointing to an archived article (HT1277) here is an open question, too.