Yep, I have the same problem. I raised the issue with Apple (case id 360600209) and typically as before they treat it as if they have not got a problem.
The Customer Support Adviser suggests that I need to pay for technical support to resolve their problem. I gave him a piece of my mind and asked him to speak with someone senior before coming back tom; after several emails later, this is Apple's latest reply:
Dear xxxxx,
I have consulted my senior advisor to handle your request, however, your issue is out of our scope of support. You may get advice, insight, and hands-on technical support at a local Apple Store (there may be a fee for the visit). Find the Apple Store nearest you and click the link to make a reservation at the Genius Bar:
So I am off to the Genius Bar today -- will report back.
What farce for a leading and global company!!!!