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Lc3842

Q: How do I change my security questions if I forgot the answers

Security questions

iTunes, iOS 6

Posted on Sep 30, 2012 10:44 AM

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Q: How do I change my security questions if I forgot the answers

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  • Helpful answers

  • by sjpeng,Helpful

    sjpeng sjpeng Sep 30, 2012 11:09 AM in response to Lc3842
    Level 1 (5 points)
    Sep 30, 2012 11:09 AM in response to Lc3842

    I just made phone call to Apple, 1800-275-2273. If you totally forgot and you did not setup rescue email, then you are screwed.

     

    After 20 minutes chat with security team, they cannot do anything for me. I need to remember the answers otherwise they cannot reset for me. If I can remember the answer, I don't need to call them.

     

    If anyone has solution, please let me know.

     

    Thanks

  • by ken5,

    ken5 ken5 Sep 30, 2012 6:15 PM in response to sjpeng
    Level 1 (61 points)
    Sep 30, 2012 6:15 PM in response to sjpeng

    sjpeng

     

    Follow the info below that I posted to another thread. Not sure if these are the same people you spoke to, but they were very helpful! Give it a shot. You can get them to reset the info if you know some other things.

     

    Happened to me the other day. I went to https://expresslane.apple.com/Issues.action and asked what to do there. Less that 24 hours later I got a response to go to the account management on the page linked above, select lost or forgotten password, and then you will have the option to have an apple rep call you back. Most times there is an option to have them call you immediately. From there they will reset your questions if you can prove a few thing to them. Give it a try, it is fast!

     

    Oh...  answers are case sensitive. Rep I spoke to suggested to use one word answers to the questions and use all upper or lower case. When you answer the questions again it is probably best to just write them down EXACTLY as written put it in a safe place.

  • by Ethan7988,

    Ethan7988 Ethan7988 Feb 17, 2015 5:29 AM in response to Lc3842
    Level 4 (1,664 points)
    iPad
    Feb 17, 2015 5:29 AM in response to Lc3842

    Thread has been dead for nearly 3 years. You probably have figured out how by now but just the same:

     

    If you forgot the answers to your Apple ID security questions - Apple Support