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iPhone 5 only charges while turned off

11146 Views 5 Replies Latest reply: Mar 9, 2013 1:12 AM by Noctmonster RSS
Noctmonster Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 30, 2012 10:56 AM

I got my phone and it had about 80% charge. I let it drain first use and I plugged it in to the wall charger after. It only charged up to 57% and it stopped charging. Whatever I did, the phone wouldn't charge. After a few hours, the phone died and I tried charging it again and the charging symbol showed up. It charged enough to turn the phone on but then it wouldn't charge anymore.

 

Is it a bad lightning cable or the phone itself?

 

Another question I have is that the phone doesn't seem sturdy on the top. When I tap the top part of the phone near the camera lens it sounds like it wasn't manufactured well. Is the phone like this or did I get a faulty phone?

iPhone 5, iOS 6, Black 32GB Verizon
  • ed2020 Level 1 Level 1 (50 points)
    Currently Being Moderated
    Sep 30, 2012 11:03 AM (in response to Noctmonster)

    The charging problem is most likely a faulty cable or (more likely) a faulty wall charger. If it's charging whilst powered off, but not whilst powered on, it sounds like the wall charger isn't providing enough juice.

     

    The rattle is normal. It's the auto-focus mechanism which is mechanical and requires some play in the mechanism.

  • ed2020 Level 1 Level 1 (50 points)
    Currently Being Moderated
    Sep 30, 2012 11:30 AM (in response to Noctmonster)

    Yes, I'd expect them to replace the cable. If that doesn't work they'll have to replace the phone.  :)

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