I cannot eject my iPod using either itunes or the eject button on bottom tool bar beacuse it says something is in use by another application or "The device 'generic volume' cannot be stopped because a program is still accessing it" Synced new iPad yester

Question

Level 1

5 points

I cannot eject my iPod using either itunes or the eject button on bottom tool bar beacuse it says something is in use by another application or "The device 'generic volume' cannot be stopped because a program is still accessing it" Synced new iPad yester

How can I eject my ipod when neither itunes not the "safe to eject" button will allow it. Itunes says "...cannot be ejected because it contains files that are in use by another application." The safe to eject button says "The device 'generic volume' cannot be stopped because a program is still accessing it." The has never happened before. The only thing new is that I added an iPad yesterday. Thanks.

Posted on Sep 30, 2012 1:02 PM

Reply

Answer 1

planb77

Level 7

32,446 points

Oct 1, 2012 6:26 AM in response to neliza

Is the Enable Disk Option option ticked from under the iPod's Summary tab? If so, disable it to prevent other system applications such as your AntiVirus/Security software from accessing it.

Otherwise, reset the iPod with it still connected and then try ejecting it again.

How to reset iPod

B-rock

Reply

Answer 2

paulj1x

Level 1

18 points

Dec 28, 2012 2:26 PM in response to neliza

Go to your computer's System Tray and try ejecting. If you can't eject, there is an application that is trying to access your iPod.

Go to http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and download ProcessExplorer.

Go to http://support.microsoft.com/kb/555665 and follow the instructions under Resolution.

Note that this is a good, general process any time you can't access any file.

In my case an update to RealPlayer installed a program called RecordingManager that was accessing my iPod.

Reply