Previous 1 2 3 Next 73 Replies Latest reply: Aug 13, 2013 12:04 PM by Zorixxx
JsnP Level 1 Level 1 (5 points)

Hello All,

 

Since updating my MacBook Pro last week to Mac OS X 10.7.5 from 10.7.4 it is constantly freezing. It seems to freeze when I am using Chrome or iTunes. I have done the Combo Update and it still freezes. Screen freezes in mid action, with any music or sounds stuck in repeat. This requires power cycle to restart. All relevant info on system below. Any suggestions (besides erasing hard drive and reinstalling all software ) appreciated.

 

Hardware Overview:

 

  Model Name:          MacBook Pro

  Model Identifier:          MacBookPro8,1

  Processor Name:          Intel Core i5

  Processor Speed:          2.3 GHz

  Number of Processors:          1

  Total Number of Cores:          2

  L2 Cache (per Core):          256 KB

  L3 Cache:          3 MB

  Memory:          16 GB

  Boot ROM Version:          MBP81.0047.B27

  SMC Version (system):          1.68f98

 

System Software Overview:

 

  System Version:          Mac OS X 10.7.5 (11G56)

  Kernel Version:          Darwin 11.4.2

Boot Mode:          Normal

Secure Virtual Memory:          Enabled

  64-bit Kernel and Extensions:          Yes

  Time since boot:          31 minutes

 

Google Chrome:

 

  Version:          22.0.1229.79

  Last Modified:          25/09/2012 09:15

  Kind:          Intel

  64-Bit (Intel):          No

  App Store:          No

  Location:          /Applications/Google Chrome.app

 

 

iTunes:

 

  Version:          10.7

  Last Modified:          27/09/2012 00:24

  Kind:          Intel

  64-Bit (Intel):          Yes

  App Store:          No

  Get Info String:          iTunes 10.7, © 2000-2012 Apple Inc. All rights reserved.

  Location:          /Applications/iTunes.app


MacBook Pro, Mac OS X (10.7.5)
  • Occam1 Level 1 Level 1 (0 points)

    I'm having this same problem (Mac OS X Server 10.7.5 on a 2007 Mac Pro). Screen freezes up, sometimes graphics get wacky (elements disappear, etc.), and while you can still see the cursor (at least partially), nothing responds. The machine is still working otherwise: you can SSH into it, mail and DNS still works, etc.

  • Ypresis Level 1 Level 1 (0 points)

    I have exactly the same problem, on a 2011 iMac 27", thought it was my ram.

     

    It would be great to see a response from Apple...

  • lilnedy Level 1 Level 1 (0 points)

    I'm having the same issue with my 2012 iMac. After the update it just keeps crashing. I uninstalled Chrome because  I thought that was the main issue but it's still going on. Checked ram and HD for errors and everythihg looks good.

  • Ypresis Level 1 Level 1 (0 points)

    I'm not at home right now, but have you tried to do a SMC reset ?

     

    http://support.apple.com/kb/HT3964

     

    Edit : Oh, and BTW, did you have just black screen ? Or did your mouse still work and finder is stuck ?

  • lilnedy Level 1 Level 1 (0 points)

    I have tried but it still keeps crashing. I just get a message computer has to be shutdown. Sometime I can move my mouse and that's about it and then I can't open any programs when that happens. There is a lot of crash files since 9/29/12 I will just have to keep going thru them until I find something.

  • Ypresis Level 1 Level 1 (0 points)

    Well as this post suggest, I'm pretty sure there is an issue with 10.7.5. I've got some problem too since this update.

     

    Could you tell us a little more about your iMac? Which GPU do you have? Did you add some RAM to your iMac?

  • JsnP Level 1 Level 1 (5 points)

    This seems to be also happening without Chrome or iTunes loaded. Now with Lotus Notes and Safari. Sigh. Seems to be not application related. A system freeze also seems to be often preceeeded by the processor fan increasing speed.

  • Ypresis Level 1 Level 1 (0 points)

    I make a clean install of Lion (my iMac is in 10.7.0 so) and I still got the same problem.

     

    I've just done a SMC, which doesn't seem to solve my issue.

     

    Apple please, do something I can barely use my mac since the update.

  • lilnedy Level 1 Level 1 (0 points)

    Here are the specs for my iMac:

     

    2.5GHz quad-core Intel Core i5 with 6MB on-chip shared L3 cache

    4GB (two 2GB) of 1333MHz DDR3 memory

    AMD Radeon HD 6750M graphics processor with 512MB of GDDR5 memory

     

    I uninstalled Chrome because it started with that. That did not fix my issue. Looks like I will have to reimage which is not COOL at all. At least with Win 7 I can rollback updates. Can't use my computer because of a system update. They should give you a free call because their software is what broke it in the first place.

  • Ypresis Level 1 Level 1 (0 points)

    Thanks for the info, I'm still thinking this is a software BTW I'm gonna try to get rid of 2 of my 4 RAM chips and see, on this week end If I can't see this problem solves...

     

    BTW, a sign or an answer from the staff would've been appreciated.

  • lilnedy Level 1 Level 1 (0 points)

    This 100% software update that is causing this issue. I just don't want to pay $19 for a phone call to have someone tell me to reimage my machine and I don't have time to take it to an Apple store and my computer is covered for the 1year support. Good luck.

  • Ypresis Level 1 Level 1 (0 points)

    Well good luck to you too.

     

    I'm still on a 10.7.0, but I got the feeling that my iMac is freezing preciselsy every 60 minutes... this kinda weird, does somebody notice that also ?

  • JsnP Level 1 Level 1 (5 points)

    Hi Ypresis,

     

    Just got back to my MacBook and still crashing. Here's my video info:

     

    Intel HD Graphics 3000:

     

     

      Chipset Model:          Intel HD Graphics 3000

      Type:          GPU

      Bus:          Built-In

      VRAM (Total):          512 MB

      Vendor:          Intel (0x8086)

      Device ID:          0x0126

      Revision ID:          0x0009

     

    Have 16 GB of aftermarket RAM but that's not causing it. I upgraded RAM a long time before this problem ever crept up. Really it's just the 10.7.5 upgrade.

  • lilnedy Level 1 Level 1 (0 points)

    Here is the crash details of my issue:

     

    Interval Since Last Panic Report:  34993 sec

    Panics Since Last Report:          4

    Anonymous UUID:                    13AB07C1-542A-4335-A5B4-42D8AA704A5B

     

    Tue Oct  2 21:32:58 2012

    panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff8000214a2d, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x0000000000000002, CR3: 0x0000000009886004, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0x0000000000000001, RCX: 0xffffff800b589f17, RDX: 0xffffff807ee9bd90

    RSP: 0xffffff807ee9bd40, RBP: 0xffffff807ee9bd80, RSI: 0x0000000010000020, RDI: 0xffffff807ee9bdb0

    R8:  0xffffff800b981eb8, R9:  0xffffff807ee9bee0, R10: 0x0000000001ff0100, R11: 0x000000000001ff01

    R12: 0x0000000000000000, R13: 0xffffff800acd2b50, R14: 0x0000000010000064, R15: 0xffffff807ee9bdb0

    RFL: 0x0000000000010217, RIP: 0xffffff8000214a2d, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0x0000000000000002, Error code: 0x0000000000000000, Faulting CPU: 0x0

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff807ee9b9f0 : 0xffffff8000220792

    0xffffff807ee9ba70 : 0xffffff80002c4794

    0xffffff807ee9bc20 : 0xffffff80002da55d

    0xffffff807ee9bc40 : 0xffffff8000214a2d

    0xffffff807ee9bd80 : 0xffffff8000223202

    0xffffff807ee9bda0 : 0xffffff800020ae20

    0xffffff807ee9bdd0 : 0xffffff80005f36c6

    0xffffff807ee9bdf0 : 0xffffff80005f42e2

    0xffffff807ee9be10 : 0xffffff800065517f

    0xffffff807ee9be60 : 0xffffff80002a02e8

    0xffffff807ee9be80 : 0xffffff8000223096

    0xffffff807ee9beb0 : 0xffffff80002148a9

    0xffffff807ee9bf10 : 0xffffff800021bbd8

    0xffffff807ee9bf70 : 0xffffff80002aef10

    0xffffff807ee9bfb0 : 0xffffff80002daec3

     

    BSD process name corresponding to current thread: kextd

     

    Mac OS version:

    11G56

     

    Kernel version:

    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

    System model name: iMac12,1 (Mac-942B5BF58194151B)

     

    System uptime in nanoseconds: 11145285272

    last loaded kext at 1299414416: com.apple.driver.AppleFileSystemDriver          13 (addr 0xffffff7f81ec9000, size 12288)

    loaded kexts:

    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17

    com.apple.iokit.SCSITaskUserClient          3.2.1

    com.apple.iokit.IOAHCISerialATAPI          2.0.3

    com.apple.driver.AppleUSBCardReader          3.0.6

    com.apple.driver.AppleIRController          312

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          33

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.1.0

    com.apple.driver.AppleUSBHub          5.1.0

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleAHCIPort          2.3.1

    com.apple.driver.AppleFWOHCI          4.9.0

    com.apple.driver.AirPort.Atheros40          505.67.1

    com.apple.driver.AppleUSBEHCI          5.1.0

    com.apple.driver.AppleUSBUHCI          5.1.0

    com.apple.driver.AppleACPIButtons          1.5

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.5

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

    com.apple.nke.applicationfirewall          3.2.30

    com.apple.security.quarantine          1.4

    com.apple.security.TMSafetyNet          8

    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

    com.apple.driver.AppleFileSystemDriver          13

    com.apple.driver.AppleThunderboltDPOutAdapter          1.8.5

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17

    com.apple.iokit.IOBluetoothFamily          4.0.8f17

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1

    com.apple.iokit.IOUSBMassStorageClass          3.0.3

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

    com.apple.iokit.IOUSBHIDDriver          5.0.0

    com.apple.driver.AppleUSBMergeNub          5.1.0

    com.apple.driver.AppleUSBComposite          5.0.0

    com.apple.driver.AppleThunderboltNHI          1.6.0

    com.apple.iokit.IOThunderboltFamily          2.0.3

    com.apple.iokit.IOUSBUserClient          5.0.0

    com.apple.iokit.IOAHCIFamily          2.0.8

    com.apple.iokit.IOFireWireFamily          4.4.8

    com.apple.iokit.IO80211Family          420.3

    com.apple.iokit.IONetworkingFamily          2.1

    com.apple.iokit.IOUSBFamily          5.1.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.7.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          177.8

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.driver.DiskImages          331.7

    com.apple.iokit.IOStorageFamily          1.7.2

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.5

    com.apple.iokit.IOPCIFamily          2.7

    com.apple.iokit.IOACPIFamily          1.4

    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P

    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 0 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    Serial ATA Device: ST3500418AS, 500.11 GB

    Serial ATA Device: OPTIARC DVD RW AD-5690H

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

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