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iPad music app: album count incorrect/too large in artist view

Hello,


My problem isn't critical, but it is really annoying. My third generation iPad is showing incorrect album counts for artists under artist view in the Apple music app.


For example, I have just one Coldplay album (Viva La Vida) uploaded to my iPad, but the music app reads the following under the album/artwork in artist view: "10 songs, 15 albums".


I have turned the iPad on and off. I have done a hard reset (by holding home and power button down until iPad shuts off and then tirns on again). I have restored the iPad from a back up through iTunes. I have restored it to factory settings through iTunes and set it up as a new iPad. I have erased the iPad using the iPad "settings/general/reset/erase all contents and settings" option. I have synced the iPad with iTunes and utilized the music tab to replace the music on the iPad. I have uploaded the albums through the iTunes store. I have synced them from my computer.


NONE of these options have worked. They all result in incorrect album counts.


This seems to be a problem which surfaced after I upgraded to iOS6, but I am not sure if that is what caused the issue.


Thanks in advance for any help.


Cubulous

iPad (3rd gen) Wi-Fi + Cellular (VZ), iOS 6

Posted on Sep 30, 2012 3:07 PM

Reply
25 replies

Sep 30, 2012 4:05 PM in response to Cubulous

Well, looks like I am figuring this out on my own...


I have now determined that the reason that my ALBUM count is so much higher than it should be, is because the iPad is reading my iTunes match information even though I have itunes match turned OFF! I restored my iPad and this time I DIDN'T put in my iCloud info. Then, I transferred songs from an artist in my iTunes of whom I have multiple albums (from my MacBook pro to my iPad) and the album count was CORRECT.


So, that's annoying.


So, I am even more sure now that this is something that has started happening with iOS6. I hope that someone from apple is reading this, and fixes this bug. Is there a place where someone can submit to Apple a bug problem to be looked at, I wonder?


Cubulous

Oct 8, 2012 5:48 AM in response to Cubulous

I'm experiencing what appears to be the same problem. Incorrect album count on artist view in the Music app on iPad3, IOS 6. Problem started appearing after the upgrade to IOS 6. I don't use iTunes Match and the incorrect album counts don't seem to correlate with what I have in iTunes library on the PC I sync my iPad with for music.

Oct 8, 2012 6:15 AM in response to Cubulous

I figured out the pattern and there is a correlation to what is in the iTunes library on my PC that I sync my iPad with.


The incorrect counts appear on the iPad where there are more albums in my iTunes library than I have sync'd to my iPad. The counts are equal the number of albums I have in my iTunes library, with one exception. Where I have purchased an album from iTunes Store and later renamed the album title (e.g. deleted "(Deluxe Version)" suffix to clean up how the album titles display in iTunes and Music apps), that related album is counted twice.


I suspect that this is somehow related to new functionality added with IOS 6 and iTunes Match service, however I do not use iTunes Match (never have) and that setting is turned off on my iPad.

Oct 9, 2012 6:58 PM in response to JWeaver60

Thanks for the suggestion JWeaver60. The album count problem goes away because that setting eliminates grouping of albums so there is nothing to count, however I don't like how the Artists view renders my albums with that setting off. Albums with multiple contributing artists get blown out into many items now. For example, I have the album Songs for Japan, which has 19 contributing artists. Each one now shows as a separate entry in the Artists view with the Songs for Japan artwork as the thumbnail, "Various Artists" as the artist name and then the song name. Even though "Various Artists" is the artist name showing under the thumbnail, each entry appears alphabetically based on the artist of that specific song. It looks terrible.


I think Apple needs to correct the other issue.

Oct 11, 2012 7:39 PM in response to Cubulous

This is some sort of issue with iOS6. There are several threads (and theories) as to why this is happening. But the bottom line is, Apple needs to correct the problem.


One person indicated that the actual number of albums (by a particular artist) in his iTunes Library was the number of albums indicated on the iPad, regardless of the number of albums he chose to sync. In other words, if I have 10 albums by artist "ABC" in my iTunes Library, but chose to sync only 5 of them, the iPad would still indicate 10 albums by "ABC" (because it's looking to the iTunes Library for the album count instead of the number of actual albums that were synched to the iPad). While that theory makes sense, I found it to be somewhat untrue, at least in my case.


What I discovered is, if you rename or make a change to any of the metadata associated with a track from a particular album, then that album is duplicated when you sync, displaying the original album tracks (sans the one or two you changed) under the album name and a second version is created (using the exact same album name) but displaying only the track or tracks you modified. This in turn, increases your album count by one. So instead of showing the entry as just one album, the count now reads two for the same title. To make things even more confusing, if you go back and modify both versions of the album, successully combining the two back into one, so to speak (this can be done by renaming the artist to some other name, synching, then renaming it back to the correct artist), the album will then display correctly (just one "vesrion" showing on the iPad), but the album count remains unchanged (still indicating two). Basically, the count isn't reset, but remains incorrect.


Hopefully, I didn't confuse everyone. But it's difficult to explain. From everything I've read, it appears to be a combination of things; Album count and display, as well as creating additional album "instances" if any tracks are modified.


In any event, I hope they fix it soon. Because if you have a large music library like mine, it takes no time to really screw things up!

Nov 30, 2012 4:43 AM in response to Cubulous

Hello,


This all thing of "getting incorrect album counts for artists under artists view" is happening to me too!

And it's getting worst by the hour!


I have iOS 6.0.1 (10A523), and option Group By Album Artist is ON.

I use iCloud only for Contacts and Calendar.

I don't use Match iTunes but Automatic Dowloads for Apps and Books is ON (not for Music)



I begin to notice first with Tangerine Dream, where i had 7 albums and the count was 9.

What i did:

1- Deleted all music in iPad.

2- Deleted all music and the library files in iTunes (PC).

3- Connected iPad to iTunes and synced only one entire album of Tang. Dream

4- Result: the count is now 13!

5- Synced the rest of the library, about 40Gb local (inside iPad) and now almost any Artist has that incorrect count!



Anyone tried to contact/email Apple with this?

Any feedback from Apple?


best regards,

JaFre

iPad music app: album count incorrect/too large in artist view

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