Previous 1 3 4 5 6 7 Next 101 Replies Latest reply: Apr 29, 2016 10:29 AM by anuragmis Go to original post Branched to a new discussion.
  • TomRaftery Level 1 Level 1

    I'm in the middle of this process at the moment so I'll let you know how it works out.


    I had dust on my lens. I called Apple Support (well, technically I went through the support website and got them to call me).


    They gave me an option where they'd ship me a new iPhone, and when I was ready they'd collect mine for repair/replacement.


    So far, they have replaced mine. They are going to collect the one with the dust in the lens today or tomorrow. And I'll know in a couple of days whether they'll repair or replace the phone.


    I'll keep you posted.


    Bottom line, Apple will fix it with either a repair or replacement.

  • thiagoqf Level 1 Level 1

    Looking forward to it Tom. Thanks


    By now I'm waiting the launch of IOS 7 officially by Apple since the support can complain about not using finished software (even its a physical problem, who knows...).

  • nicentral Level 1 Level 1

    Same issue here.  I took it into an Apple store and the genius replaced it no questions asked.

  • Yankemac Level 1 Level 1

    My iphone 5 has the same issue. I started noticing it after 2 months. Every picture I take with it shows two black dots. Very annoying.

  • thiagoqf Level 1 Level 1

    Got my Iphone 5 replaced. No questions aked, rare thing on Brazil...

  • TomRaftery Level 1 Level 1



    I rang Apple here in Spain. They gave me two options:

    1. They would take back my iPhone, and when they confirmed the prob, send me out a new one or

    2. I could pay, there and then €30, I'd receive a new iPhone the following morning by courier, they'd collect my iPhone when I was ready (when I'd copied everything off it and reset it) but if I didn't send my iPhone back, they'd bill me for a new one (fair enough).


    I went with option 2, received a new iPhone, copied my stuff onto it, sent the one with the dust on the sensor back and I've been using the new one for 2 months now with no issues!

  • huynh van du Level 1 Level 1

    I got a question:


    1. Will Apple Store just exchange this because of the dust or will they have to take photo and prove that the image quality is affected in order to accept an exchange?


    2. Does the amount of dust matters?

  • nicentral Level 1 Level 1

    I had the tech look at the camera app against a white background.  The specks were very visible on the screen.  He mentioned that he could take a look at replacing the camera module, but there would be no guarantees that would fix it.  So, he replaced it.

  • Jgreene777 Level 1 Level 1

    It's a known issue, so if there's dust in the lens, they replace the phone. I've had 2 replaced so far and it's a design flaw with the background mic port. Dust gets in the port and makes its way to the lens. The last replacement phone I received, I placed clear tape over that hole as soon as I got it and haven't gotten dust in the lens in the 8-9 months I've had it. Tape over that port reduces the volume of sounds picked up in videos, but for me, still pictures are more important than videos.

  • thiagoqf Level 1 Level 1

    After my replacement (happened last week) i've got worried about this issue, I'll take that piece of advice and cover the mic port, the warranty can be gone by the second time this happens.

  • Yankemac Level 1 Level 1

    I have 2 major dust spots in my rear camera. Took the phone to the apple store and they said they don't repair the camera part of the phone, and will need to replace it. MY phone is out of warranty, expired 9/21/13. They want $280.00 to replace the phone. I'm going to try the compressed air trick first before I consider paying $280 and lost my jailbreak.

  • TomRaftery Level 1 Level 1

    This is a known fault with the phone, it shouldn't be a warranty issue.


    I phoned Apple (as there is no store near me) and they sorted out the replacement over the phone using a logistics co. to collect my phone and deliver a replacement.


    Try calling Apple customer care and see what they say to you.

  • rgibson007 Level 1 Level 1

    I am having the same issues, to the point were the camera is unusable. So shame on me, but it's been an issue for about 2 months now and I chalked it up to poor camera quality. However it has gotten so bad that tonight I took it to the Apple store. Warranty expired, no go. Of course I can buy a new one for $269.00. After reading this I am upset as it appears this is a fault of the phone design. That being said warranty or not shouldn't the defect be covered? Not happy with my customer service expirence at all. Any ideas?

  • nis.stud Level 1 Level 1

    Hi I am from India and bought iphone 5 in june 2013.

    Facing the same issue...any one has an idea that replacement policy goes in India also????

  • Sophia Chung Level 1 Level 1

    I have same issue here. I just bought an iPhone 5S gold 16gb last week, and realized that my phone has dust inside rear camera lens.. I was so frustrated. Then, I decided to go to Apple Store to ask them for replacement. They said, because they did not have the gold one in stock, they could not replace for me, so they asked me to call 1-800-APPLE. I got home and called them, after providing some information about the issue. The guy asked me to ship my phone back to them and then they will ship the phone back for me about 3-5 business days. Here is the question, I am wondering that they will ship the new iPhone with seal, or my old phone after repaired? Thank you!

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