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quibon Author

Level 1

13 points

Apple TV - Can't Sign In, or use YouTube (but other stuff works)

Apple TV was working fine up until yesterday.

I had rented & watched Men in Black 3 and it was all good - that was my first day experience wi Apple TV - great!

Now it's all gone downhill...

Nothing changed on my network - connecting wired directly to my router/modem to the net.

Apple ID is fine as i've tested it on other iDevices.

I have the iTunes Store set to Australia with correct Time Zone.

I've got Home Sharing turned on with my Apple ID on the Apple TV and it's working.

The problems ...

When I try to Sign In, I either get (it's random) ... 'Unable to Sign In - Apple TV can't connect to the server at this time. please try later.', OR 'Unable to Sign In - The Apple ID you entered couldn't be found or your password was incorrect. Please try again.'

When I try to watch YouTube I get ... 'No content was found - There is a problem communicating with YouTube. Try again later.'

Funny thing is everything else works - Movies & TV Shows previews, iTunes Festival, Trailers, Vimeo etc.

*** ? Any ideas guys?

FYI - I'm with iiNet (Australia).

Posted on Sep 30, 2012 4:49 PM

Best reply

Vigilante1974

Level 1

5 points

Posted on Sep 30, 2012 5:38 PM

I am running into the exact same thing all day today.

I am in canada and cannot access any of my purchases on Apple TV. It will not log me into the Itunes store for it.

My credentials work in itunes on my pc. Just not the apple tv. And I can watch stuff like the trailers also, so it isnt a problem access the internet.

View in context

72 replies

lonmc

Level 1

0 points

Dec 22, 2012 9:20 AM in response to lightning mini

I have also tried everything i could think of and it doesn't work. Not impressed with it at all. it was the only reason why I bought it.

ardent73

Level 1

8 points

Dec 24, 2012 2:47 PM in response to quibon

Apple TV has Youtube but can't login, I know Apple hates Google but C'mon Man! It's Christmas! At least Vimeo works, but no Veoh, no Dailymotion, either?

ardent73

Level 1

8 points

Dec 24, 2012 3:44 PM in response to ardent73

If you have 2-step verification for your Google account(s) turned on like I do, you must create an application specific password for Apple TV since it's not 2-step compatiple. It's working now! Merry Christmas!

Jan 1, 2013 4:50 PM in response to ardent73

Thanks @ardent73. I ran into this issue today. Should have thought of it myself (I always forget I have 2-step enabled). You saved me a lot of hassle after a few quick searches.

Jan 4, 2013 2:58 AM in response to russmartin

I tried everything everyone has suggested. 2 step barafication, switching from wired to wireless, restoreing to factory settings, even tried the fire wall thing, still no go. Wish apple would get it together. I'm using a time capsule with appleTV 3rd gen with latest software

ardent73

Level 1

8 points

Jan 4, 2013 8:45 AM in response to lightning mini

Make sure you're using the right username & password combination, re:

What is your Youtube & Google account history? Which came 1st, 2nd, did you merge? Any error message?

Jan 4, 2013 8:55 AM in response to ardent73

I'm using my gmail address, as I have never set up any other user name with google or you tube. No I did not murdge anything. So What log in info am I suppose to be using? I have only ever had just my gmail address.

Jan 5, 2013 8:01 PM in response to quibon

I found this link on how to logon to Youtube via my Apple TV. I was banging my head trying to figure this out.. and blam. this did it for me. simple. It's not your normal password you logon with.. you have to creat a Google Application Specific password. Anyway... it was simple once i read this:

http://plntxt.com/logging-into-youtube-on-appletv-troubleshooti

OneF

Level 1

4 points

Jan 14, 2013 5:13 PM in response to quibon

I tried everything, including the plntxt.com 2 step authentication method. I had created other content YouTube accounts before, but wanted something just for my AppleTV for personal/family use. I failed to make a channel from my username on YouTube, as I wasn't thinking of doing anything but AppleTV. However, it came to mind this was the only difference between my other accounts. Make your own YouTube channel worked in the end for me. Phew.

Feb 6, 2013 5:27 PM in response to quibon

Near76's solution worked for me too. (Thanks!) I had been using wireless with my ATV2 happily for years. Then I switched to using ethernet, and couldn't log in to the Apple Store. (For example, the menus showed 'Top Movies', but I couldn't get to other lists of movies. It just kept going in circles.)

No need to unplug the ethernet cable. (as some have implied). I just did the Reset All (via the ATV's "Settings" on the screen). Ethernet works well now.

Mar 19, 2013 6:35 PM in response to unsubscriber

I am travelling a lot, taking ATV to hotels, so cannot reboot a router or firewall. I have updated the software, but still having trouble with ATV appleID/password. I only use WiFi in the hotels. Come on Apple this can not be right - you have not fixed the problem yet ! What to do ?

Trixy80

Level 1

0 points

Mar 22, 2013 8:39 PM in response to ardent73

I called apple and they wanted me to send my Atv to the nearest store to check the hardware. I tried the 2 step verification/application specific password and I'm now finally logged in. Thanks guys for the help :)

Ch623

Level 1

0 points

Mar 29, 2013 8:28 PM in response to quibon

Unplugging the Ethernet connection and using wifi was the only solution that worked for me

kiddsir

Level 1

0 points

Apr 10, 2013 11:39 PM in response to quibon

I got the same problem

Apr 24, 2013 12:24 PM in response to quibon

I have the same problem with my Apple TV but follow this link as below: http://www.youtube.com/watch?v=zMabEyrtPRg&t=2m13s! I think it can solve most login problems! 😎

Apple TV - Can't Sign In, or use YouTube (but other stuff works)