7 Replies Latest reply: Oct 7, 2012 11:45 PM by mrapplegalore
djmarc127 Level 1 (0 points)

Since activating my new iphone 5 16gb black from Verizon, when i make a phone call, the screen does not go black.  I have tried all attempts to turn off the bluetooth and turning on and off the "raise to speak" feature on Siri, but to no avail.  Can anyone help me with troubleshooting this?  thanks in advance.


iPhone 5, iOS 6
  • Tgara Level 4 (3,545 points)

    I think the 16MB phones don't have that feature.

  • Meg St._Clair Level 9 (50,931 points)

    Do you have a case or screen protector on the phone? It's possible that something is occluding the proximity sensor. Remove everything and try again. Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears? It is possible that you have a bad sensor but I'd try those things first.

     

    Best of luck.

     

    And yes, the 16 gig does have that feature. All iPhones do.

  • djmarc127 Level 1 (0 points)

    I dont have a case or screen protector on it.  I just tried the home and power button combo to reset it, unfortunately that didn't solve my issue either.  I have some type of lent or dust on my camera lens anyway, so I will be making a trip to the Apple store this week for that issue and hopefully they can troubleshoot this issue with the sensor as well. 

     

    Thanks so much for the advice though!

  • Meg St._Clair Level 9 (50,931 points)

    Good luck. Hope they get you sorted out.

  • Sir_Lagalot Level 1 (0 points)

    were you able to troubleshoot it successfully ? i'm facing the same problem

  • mrapplegalore Level 1 (5 points)

    Simply go to the Siri settings in the General Settings page, and slide “Raise to Speak” to the OFF position. You lose the cool factor of just talking to Siri without pushing a button

  • mrapplegalore Level 1 (5 points)

    Simply go to the Siri settings in the General Settings page, and slide “Raise to Speak” to the OFF position. You lose the cool factor of just talking to Siri without pushing a button