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Preview often quits unexpectedly

3899 Views 18 Replies Latest reply: Sep 7, 2013 10:10 AM by ronaldfromoakland RSS
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faNyigle Calculating status...
Currently Being Moderated
Oct 1, 2012 12:34 AM

When I use Preview to read a PDF-formed document such as a user guide from Apple ,it often quits unexpectedly.In most cases,scanning is whatever ok,while highlighting some words or typing something new in notes always lead to quitting unexpectedly.Additionally,the handles above are sometimes paused by a multi-colored windmill blowing,and then it's quit again,again,again.


I guess something is wrong during the process of saving new operation.Moreover,the same issue on my imac(2011)  just appears from macos 10.7.4 to 10.8.2

I hope someone could do me a favor with this.Many thanks.

iMac, OS X Mountain Lion (10.8.2)
  • ikosx Level 1 Level 1 (75 points)
    Currently Being Moderated
    Oct 1, 2012 12:36 AM (in response to faNyigle)

    Hi there,


    Try to delete the prefrence of the preview application...

  • ikosx Level 1 Level 1 (75 points)
    Currently Being Moderated
    Oct 1, 2012 1:28 AM (in response to faNyigle)

    I am sorry , user Library is hidden from Lion onwards.


    type the below command in terminal


    chflags nohidden ~/Library


    after you type your library will be visible. Then go into preferences delete files " and"


    Then restart you Mac. Before you open preview go into utilities open disk utility and repair the permission of the disk twice or thrice , then open your preview.


    Good Luck..

  • Linc Davis Level 10 Level 10 (107,375 points)
    Currently Being Moderated
    Oct 1, 2012 8:18 AM (in response to faNyigle)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Step 1


    Enter the name of the crashed application or process in the Filter text field. Post the messages from the time of the last crash, if any — the text, please, not a screenshot.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into a message.


    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.


    Step 2


    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,375 points)
    Currently Being Moderated
    Oct 2, 2012 5:26 AM (in response to faNyigle)

    Please post the whole crash report, and the log messages requested, not a description of them.

  • phoebedeheron Calculating status...
    Currently Being Moderated
    Oct 2, 2012 5:31 AM (in response to faNyigle)

    I upgraded to Mtn Lion about 10 days ago and have been having the same problem.

    I have sent dozens of reports. I would like to try deleting the preferences. Unfortunately, I don't know where I'm supposed to type in your instructions mentioned earlier.

    Is there going to be a real solution soon?

  • Linc Davis Level 10 Level 10 (107,375 points)
    Currently Being Moderated
    Oct 2, 2012 9:05 AM (in response to faNyigle)

    Please read this whole message before doing anything.


    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


    Step 1


    The purpose of this step is to determine whether the problem is localized to your user account.


    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”


    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


    Test while logged in as Guest. Same problem(s)?


    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.


    Step 2


    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.


    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:


    1. Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    2. When you see the gray Apple logo, release the shift key.
    3. If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.


    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.


    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.


    Test while in safe mode. Same problem(s)?


    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • Linc Davis Level 10 Level 10 (107,375 points)
    Currently Being Moderated
    Oct 4, 2012 6:06 PM (in response to faNyigle)

    Back up all data. Quit Preview if it's running.


    Hold down the option key and select Go Library from the Finder menu bar. From the Library folder, delete the following items, if they exist:






    Saved Application State/


    Launch the application and test.

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