I can't seem to download songs from iTumes Match on my new iPhone 5. It still works fine on my iPad. Both are running ios6 and there is plenty of free space on the phone (20 GB or so). The download icon shows & flashes but nothing happens.

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Level 1

4 points

I can't seem to download songs from iTumes Match on my new iPhone 5. It still works fine on my iPad. Both are running ios6 and there is plenty of free space on the phone (20 GB or so). The download icon shows & flashes but nothing happens.

I am trying to play songs from iTunes Match on my phone everything is enabled. The songs and playlists show up but when I select one it won't download or play. The download status icon next to the song name flashes on and off but nothing happens. When I go to the iTunes Store the download section shows the same behavior - it flashes that there is 1 download continuously but nothing downloads. My iPad on the same network also running ios6 works fine. Any ideas?

iPhone 5, iOS 6

Posted on Oct 1, 2012 7:56 AM

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Answer 1

ed_in_nj

Level 1

15 points

Oct 1, 2012 2:48 PM in response to Marc Foster

I am having the same issue....was working fine yesterday, now any song that I purchased from iTunes store will download but any song "matched" will not download (same symptoms as mentioned above). Problem exists on both iPhone 5 and iPad 3 (both on iOS 6).

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Answer 2

Marc Foster Author

Level 1

4 points

Oct 1, 2012 3:01 PM in response to Marc Foster

To update - the behavior hasn't changed but I also noticed that the phone was getting very hot and the battery was discharging at a very rapid pace. It went from 60% to 27% in about an hour. I killed the "Music" app and that stopped the battery drain as well as the hot phone. Obviously, something is causing it to transmit nearly continuously but not actually accomplish anything.

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Answer 3

ed_in_nj

Level 1

15 points

Oct 1, 2012 5:40 PM in response to Marc Foster

I haven't noticed the phone overheating. I have submitted a support request to apple and will reply here when I receive a reply.

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Answer 4

Marc Foster Author

Level 1

4 points

Oct 2, 2012 8:10 AM in response to Marc Foster

Last night I did a full restore and sync. This seems to have fixed the issue. Songs now download and play with no issues.

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Answer 5

ed_in_nj

Level 1

15 points

Oct 2, 2012 5:07 PM in response to Marc Foster

Based on feedback from apple support and the post above, I also did a restore of my iPhone with no luck. Interesting, as noted above, is the fact that the problem exists on my iPad 3 (which previously worked). Additionally today I added a MacBook Air to the iTunes match account....this device was not previously associated with iTunes match....the "Air" also shows the problem of not being able to download any matched songs - any songs purchased direclty from the iTunes store download just fine.

I sent the above info in a reply to apple support....I'll update here with any resolution.

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Answer 6

ed_in_nj

Level 1

15 points

Oct 6, 2012 5:34 AM in response to ed_in_nj

Problem closed (although not resolved). After working with Apple support, no resolution was found. I asked for a refund of the iTunes match purchase price, which was granted. Interestingly the support tech, who was very nice if not particularly helpful from a technical point of view, spun the "resolution" of refunding my iTunes match purchase price as a positive one, here is a quote from the final email

"I'm glad to hear that you're not having issues with the songs you've purchased. Nothing makes Apple happier than to hear that our customers concerns have been rectified."

It is notable that I never had an issue downloading music directly purchased thru the iTunes store, the only issue that existed was downloading songs that I ripped from my CD collection and "matched".

I'm happy that I received my money back, however I wish that the iTunes Match service worked for me (I was looking forward to this service). I'm most upset at the time I wasted trying to fix this problem.

I'll now download music the old fashioned way: syncing with iTunes directly.

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