6 Replies Latest reply: Dec 7, 2013 5:13 PM by Dannybooboo
SueS Level 1 (0 points)

My iPhone 5 stopped ringing and will only vibrate and the only way I can hear music is through the earphones.  Any suggestions?  Help?

  • latic Level 1 (5 points)

    Go To Settings > Sounds > Try a ringtone from the list to see if that works. At the top of that list is Vibrate On Ring and Vibrate On Silent. Turn them both off. Im assuming you will have checked the mute switch is off on the side of your phone. Also, Im assuming you will have tried to change the volume: Select a rringtone to try and when it's going, use the up and  down keys to change volume. If all of that results in no joy, let me know and I'll come back to you.

  • jprin Level 1 (10 points)

    Is the sillent switch on the side of the phone on. If so, it will be red. Slide it toward the face of the phone. Or, if there is a moon icon next to time at top of screen, Do Not Disturb might be turned on in settings.

  • SueS Level 1 (0 points)

    I had tried all of that and nothing worked.  I ended up going to Apple today and they gave me a brand new phone. They didn't know the problem, either.

  • CooperFlex Level 1 (0 points)

    This worked for me... thank you!

  • Lauracupp Level 1 (0 points)

    Did you have insurance on the phone or did they just replace? 

  • Dannybooboo Level 1 (0 points)

    I don't know how the switch on the side got turned off but that worked for me. Thank you!