Previous 1 2 Next 28 Replies Latest reply: Feb 8, 2013 6:02 AM by alexan215 Go to original post
  • mistuhsmith Level 1 (0 points)

    Same thing, no luck with turning off wifi.

  • alexan215 Level 1 (0 points)

    This really ***** folks.  For some odd reason now the issue is gradually getting worse.  I keep loosing connectivity more often.  Before it would be once or twice a day.  Now it's more like 5 or 6 times.

     

    APPLE PLEASE FIX THIS!!!

  • yerocratis Level 1 (0 points)

    Hey all,
    I've been haveing the same problem as all of you. I'm far from very knowledgable on tech things, so I contacted Beats to ask for help. They suggested a factory reset, but that didn't work. Then, they offered me a knew set. However, as a previous poster mentioned, there is no point in getting a new set until we're sure the headphones are the real problem.
    In my particular case, I am able to play podcasts but the music kicks out often. So, I had an idea. I downloaded a different music player (I chose iAlbums).I've only run it for a few days, but I haven't had a single misconnection. That isn't to say it won't happen, but it used to happen several times per use. So far, no problems.
    When I used iTunes, I noticed that the icon in the bottom right was blue during podcasts, but orange during iTunes and the LED on the headset would blink. With iAlbums, neither of these happens.
    I don't know that this is a solution, but it's worth a try. There are several other alternative music players that should work just as well. For what it's worth, iAlbums seems like a better music player anyway.
    If this is indeed a solution, then I guess we know for certain that the problem is with the latest iTunes.
    Anyway, hopes this works for others. If it stops working, I'll come back on ehre and let you all know.

  • mistuhsmith Level 1 (0 points)

    Hello everyone.  Here's a response I got from Beats-

     

    Thank you for contacting Beats By Dre Support.

     

    My name is Travis Q and I'll be assisting you today.

     

    The issue is being worked on as I write this, I assure you. I'm sorry for the inconvenience this causes you but please be patient with this process while we try get these problems resolved.

     

    Regards,

     

    Travis Q

     

    Beats by Dre™ Support

    1-800-442-4000

    Holiday Hours ( From 12/23/12 Thru 1/19/13)

    Monday – Friday: 4:00am - 10:00pm PST

    Saturday- Sunday: 6:00am- 7:00pm PST

    http://www.beatsbydre.com

  • macandmercedes Level 1 (85 points)

    This is a known issue with the iPhone 5. Unfortunately, we'll have to wait for an update from Apple to fix the problem

  • ijonfromoz Level 1 (0 points)

    Just replaced my Beats at the Apple store but same issues on second set as discussed by others. I have also left a Dr Dre support request but have yet to get a response.

     

    Loks like I will use the cord until a fix is issued.

  • ijonfromoz Level 1 (0 points)

    Beats support responded:

     

    Thank you for contacting Beats By Dr. Dre Support.


    My name is Corey P and I'll be assisting you today.


    That's an Apple issue, it's not our product that messing up it's the IOS for the Apple Product that you have. Please contact Apple to see if and when they will have an update that will make your product compatible with Beats Products.


    Regards,


    Corey P

    Customer Service Supervisor


    Beats by Dr. Dre™ Support

    1-800-442-4000

    Holiday Hours ( From 12/23/12 Thru 02/01/13)

    Monday – Friday: 4:00am - 10:00pm PST

    Saturday- Sunday: 6:00am- 7:00pm PST

    http://www.beatsbydre.com

  • mistuhsmith Level 1 (0 points)

    Wow I like how we got totally different responses from Beats!

  • MacminiOZ Level 1 (0 points)

    My non ios6 devices work perfectly with the headphones so hopefully the fix comes from apple. I think ios6.1 will be out shortly and I hope that fixes the issues.

     

    Otherwise I'm going for a refund.

  • galenmd Level 1 (0 points)

    I have a contact at Beats.  They are definitely aware of the problem and believe it is on Apple's end, which seems obvious in that only iOS 6 caused this.  They are hoping that 6.1 fixes it.  I busted up my wireless beats, so before I try hacking my second pair, I would like to see if 6.1 does indeed fix it. 

     

    Please post your results!

  • MacminiOZ Level 1 (0 points)

    iOS 6.1 is an improvement in that i have not had a disconnection yet . Sadly my Beats still stutter and make a click sound at the start of songs under iOS6.1

  • dhawthorne Level 1 (0 points)

    I updated to IOS 6.1 on the Iphone 5 and for the first time, I was able to enjoy a full workout with out any disconnections. Also, none of my tracks skipped at the beggining like it was before the update. I hope this stays this way. I am so excited to be able to enjoy and use my beats like they were meant to be used. Thanks apple for the update

  • dhawthorne Level 1 (0 points)

    After a little over a week, I am happy to report that my beats have not lost connection and they are killers as they should be. No more issues for me.

  • alexan215 Level 1 (0 points)

    I can report the same thing.  After upgrading to the latest iOS my beats don't loose connection.

     

    Thank you Apple for listening to us.

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