can not open imac to use keyboard

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can not open imac to use keyboard

I am unable to access imac as it seems there is a malfunction with the bluetooth. I paired the keyboard with the iPhone and it is working properly.

iMac, iOS 6, bluetooth seems to be not working

Posted on Oct 1, 2012 10:08 AM

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Answer 1

Oct 2, 2012 4:30 AM in response to manab63

Hello:

Bluetooth devices may only be paired with one thing at a time. You will need to unpair it from the phone (I do not have an iPhone) before it will pair with the computer. I think I read someplace that it will work if you turn the phone off, restart the computer, and let it find the KB.

Barry

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Answer 2

manab63 Author

Level 1

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Oct 2, 2012 7:26 AM in response to Barry Hemphill

Thank you for this info. However, the problem existed prior to pairing with iPhone. I paired with iPhone to check if there is a problem with the keyboard. It turns out that the issue may lie with bluetooth in iMac not the keyboard or mouse. Thanks again and I shall keep your recommendation in mind.

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Answer 3

Oct 2, 2012 7:41 AM in response to manab63

Hello:

You might try something else on your Mac

Reset the SMC.

Barry

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Answer 4

manab63 Author

Level 1

7 points

Oct 2, 2012 10:53 AM in response to Barry Hemphill

I am unable to access iMac. On powering on, I get the password prompt display, which I'm unable to access as the keyboard is not recognized as explained earlier. I have attached a USB mouse, but still no response. Appreciate any views on this please. Thanks

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Answer 5

manab63 Author

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7 points

Oct 3, 2012 6:36 AM in response to Barry Hemphill

Do I need a wired KB to solve this problem. I tried to reset SMC and used a wired mouse, but both did not work. Appreciate your feedback. Thanks.

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Answer 6

Oct 3, 2012 7:23 AM in response to manab63

Hello:

The SMC reset "usually" solves missing Bluetooth problems.

My own system is set to automatically log in as I am the only user.

Hopefully you will be able to borrow a wired KB as opposed to buying one.

Without being able to log in, I cannot think of anything else to try. 😟

Barry

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Answer 7

manab63 Author

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7 points

Oct 3, 2012 7:47 AM in response to Barry Hemphill

Thanks. I will try a wired KB. Hope this works.

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Answer 8

manab63 Author

Level 1

7 points

Oct 9, 2012 2:39 AM in response to manab63

Tried a complete shut down by removing the electic plug, a USB Keyboard and a USB mouse, both are not working. The Mac just refuses to recognize the devices both wireless and wired. In the meantime, I have been stuck with a dead Mac that requests the password to open up and I am unable to key-in.

Can anybody help please?

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Answer 9

Oct 9, 2012 3:18 AM in response to manab63

Hello:

Based on the Mac not recognizing either wired or Bluetooth devices (and you have already reset the SMC), I would take it in for diagnosis and service. I really do not know of anything else you might try.

Barry

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