Previous 1 2 Next 20 Replies Latest reply: Feb 10, 2013 11:54 AM by chbonline
Smore3 Level 1 (0 points)

My iPhone 5 can't ever find my wifi in my house unless I'm like 5-10 feet from it. I bought the iPhone 5 from Apple's site and my carrier is AT&T? My iPhone 3G's wifi was hands down better than the 5's. Apple needs to get their customers the solution ASAP because everyone will blow through their data plans.


iPhone 5, iOS 6
  • ahmedmeggouh Level 1 (0 points)

    I have the same problem with my iPhone 5 please tell me if you find any solutions.

  • marko2 Level 1 (0 points)

    Try to change yor wifi channel.

  • ahmedmeggouh Level 1 (0 points)

    How please?

  • Lawrence Finch Level 8 (35,063 points)

    First, narrow down the problem. Does it occur with all WiFi networks, or just one? If it is just one the problem is not the phone, it is the network. As Mark (above) says, try changing the channel in your router. Update the router firmware to the latest version. If you have cordless phones in the 2.6 GHz band they may be interfering.

     

    If the problem is with all WiFi networks most likely your phone is defective. Take it to an Apple store for replacement.

  • marko2 Level 1 (0 points)

    You need admin privileges to your router I assume you have.

    So you need to login into the router (using the browser) then each router is different. Somewhere you will find the wireless setup page and the channels. They are numbered from 1 to 11.

  • Sk8Dreams Level 3 (855 points)

    Welcome to our miserable club.  I joined a few days ago.  I get a great connection as long as I am within about 5 feet of my router.  After that, the phone still thinks it's connected, but nothing comes in or goes out.  Router shows mac address connected, but no IP address or device name for it.  Speedtest.net cannot even find "nearest server".  Here's a thread over 200 pages long, and a few other links.  I think on page 208 or 209 a couple of people have said that Apple recognizes a problem with the wifi chip.  You may find something to help you there, but I'm calling AT&T in the morning to see where I should exchange my phone.

     

    http://tabletcrunch.com/2012/09/25/ios-6-wifi-problems/

     

    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/

  • Lawrence Finch Level 8 (35,063 points)

    If it is only with your home router reboot the router by turning it off for 10-20 seconds.

  • Sk8Dreams Level 3 (855 points)

    Lawrence, I wish it were so simple.  Many of us have tried everything you have suggested and much more.  I have even tried two other routers at home.  My phone connects to public wifi fine - have tried 3 so far with no problems.  Even on my home router, if I remove security, no good.  I read that ipv6 is necessary, and one of my routers does support that, but still no luck.  The phone started out OK, with a small glitch that I though iOS 6.0.2 would fix.  The glitch was slow throughput and failure to connect automatically to known networks, along with dropping the wifi connection when charging and sleeping.  My big problems started after connecting through a range extender at home, but I've chased enough coincindental red herrings to feel that is not the issue.  If it were, then changing my home router would have fixed it, or there is a serious software bug in the OS.  I'm just not going to waste any more time on it.  Hoping a replacement will do the trick, but I've also read that many replacements fail.  Somewhere, I saw that up to 60% of iPhone 5's are having wifi issues.  Can't remember where, but am looking for it.  Meanwhile, ZD Net is reporting on it too.  The scariest symptom I've encountered is that a few times, after resetting network settings, the "Join" button was disabled.  Go figure. 

  • Lawrence Finch Level 8 (35,063 points)

    There have been posts about WiFi problems since the first day the iPhone came out in 2007. There are probably about a dozen or more possible different causes; there is no one size fits all. So it won't hurt to try some of the time-tested diagnostics before declaring that it must be a software issue in version x.y.z. Going back 5 1/2 years posts were saying the same thing - "it must be <whatever> version that I have, I hope it will be fixed in the next version." It may turn out to be a software bug, or it may be a hardware failure. But there are many other possible causes.

  • Sk8Dreams Level 3 (855 points)

    I agree. I'm sure there are multiple causes, which is one of the things that makes it so difficult to pin down. I was speaking of my own situation, in particular. Having already jumped through all of the available hoops, I'm ready to get a replacement phone, and hope for the best. Happily, my iPhone 4 is still with me, on iOS 5.1.1, and my iPad mini, on 6.0.2 has no issues.

  • leroydouglas Level 6 (17,837 points)

    Do you have it in a case?  If so take it out.

  • Smore3 Level 1 (0 points)

    What I ended up doing was taking my iPhone 5 to the apple store since I ordered it through Apple and just exchanged it for another one. The one I got worked great.

  • chbonline Level 1 (0 points)

    We bought iPhone 5 and a 4S about a month ago.  I also have a 3rd generation iPad.

     

    All 3 devices have very poor data rates on wifi, typically 1-2 Mbps.  I've also read and tried just about everything, including network reset on devices, changing wifi encryption, changed to brand new wireless n router, etc. 

     

    Other wireless devices (non-iOS) consistently get 30-33 Mbps using speedtest.net.  On very rare occasion I can get 5-10 Mbps on the iphone, but it doesn't last long.  In the Apple store there is no problem with their wifi, then again that signal is not encrypted.

     

    Because I've seen all 3 iOS devices at times get higher data rates, (a rare occurrence), and because all 3 devices behave similarly, this leads me to believe the cause is iOS issue that has a problem on a wifi network with other devices with encryption enabled. 

     

    Patiently waiting for Apple to fix with next iOS update.  (by the way, my iPad was fine before the latest releases of iOS).

  • sexyray Level 1 (0 points)

    I have this issue, too.  I few time or sometimes has trouble to connect or lost my home wifi.  However, I never has any issue to connect apple retail store wifi.   I really don't know what is differ between retail air store wifi setting and my home wifi setting.

     

     

    The point is can iphone 5 wifi issue can be solved or not?

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