my iCloud email won't sent from OS X Mail

Question

my iCloud email won't sent from OS X Mail

Hey all,

I'm using the latest version of Mountain Lion. I recently tried to see if I could switch from using my MobileMe email address in OS X Mail to using my iCloud email address. iCloud seems to work on my iPad and iPhone... but everytime I try from Mail, the messages won't send. I click send and they just come back to me after a while, asking me to pick a different outbound server. Interestingly, the messages WILL send when I try to send via my MobileMe account.

Should I be using some sort of different server setting for the iCloud email?

Thanks,

Nick

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Oct 1, 2012 11:45 AM

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Answer 1

Csound1

Level 9

59,973 points

Oct 1, 2012 11:49 AM in response to nicholasfromchillicothe

Go to system preferences>icloud, turn mail off. reboot and turn it back on.

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Answer 2

Oct 1, 2012 4:00 PM in response to Csound1

No joy - I am still getting a warning sign popping up saying "Cannot send message using the server iCloud (iCloud)", along with a list of alternate SMTP servers to try, based on the other accounts my Mail program is connected to.

I wonder what the trouble is! Again, sending from my mobileme account/alias works fine.

Nick

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Answer 3

Csound1

Level 9

59,973 points

Oct 1, 2012 4:04 PM in response to nicholasfromchillicothe

nicholasfromchillicothe wrote:

No joy - I am still getting a warning sign popping up saying "Cannot send message using the server iCloud (iCloud)", along with a list of alternate SMTP servers to try, based on the other accounts my Mail program is connected to.

I wonder what the trouble is! Again, sending from my mobileme account/alias works fine.

Nick

There is no MobileMe anymore, you may have labelling problems.

In iCloud control panel deactivate Mail, then if you are still signed into Mobile Me, sign out.

Reactivate Mail in the control panel.

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Answer 4

Oct 1, 2012 4:07 PM in response to Csound1

Let me correct something I said earlier, mails directed from the icloud version (alias) of my account on my iPhone/iPad are not sending, either. The MobileMe version is sending just fine. I read tonight somewhere that you had to wait until your iCloud was set up, if you were already a mobileme user, and that you would receive an email saying as such. I have not, to my knowledge, received such an email. Is it possible I have switched over prematurely? I wouldn't have thought so given that calendars and contacts and documents are syncing just fine.

Nick

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Answer 5

Csound1

Level 9

59,973 points

Oct 1, 2012 4:10 PM in response to nicholasfromchillicothe

The MobileMe servers (imap.me.com & smtp.me.com) are no longer running, I just pinged both in order to check, they don't reply.

I have no idea what our Mac is doing but I suspect that your iDevices are using iCloud but the label never changed.

Open Mail preferences, check the server address, iCloud is imap.mail.me.com, MobileMe is imap.me.com, what do you have?

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Answer 6

Oct 1, 2012 4:13 PM in response to Csound1

Yes, there is no MobileMe anymore - but the @me.com emails still work. I am signed into iCloud in the system settings. I wonder if the problem is that the SMTP server is still me.com? I have followed your suggestion but the server is still me.com. Looking up the server list on the apple website it seems this might be correct. What do you think?

Nick

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Answer 7

Oct 1, 2012 4:14 PM in response to Csound1

Outgoing mail server is just iCloud

Incoming mail server is: p03-imap.mail.me.com

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Answer 8

Csound1

Level 9

59,973 points

Oct 1, 2012 4:15 PM in response to nicholasfromchillicothe

nicholasfromchillicothe wrote:

Yes, there is no MobileMe anymore - but the @me.com emails still work. I am signed into iCloud in the system settings. I wonder if the problem is that the SMTP server is still me.com? I have followed your suggestion but the server is still me.com. Looking up the server list on the apple website it seems this might be correct. What do you think?

Nick

You are confused, the @me address is an iCloud address, previously it was a MobileMe address, the smtp server should NOT be smtp.me.com, if it is it is wrong. The correct server is smtp.mail.me.com.

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Answer 9

Csound1

Level 9

59,973 points

Oct 1, 2012 4:16 PM in response to nicholasfromchillicothe

nicholasfromchillicothe wrote:

Outgoing mail server is just iCloud

Incoming mail server is: p03-imap.mail.me.com

Did you check the actual smtp settings or just read the name out of the dropdown box on the accounts page.

Incoming server is correct.

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Answer 10

Oct 1, 2012 4:20 PM in response to Csound1

Good question. However, when I go into "Edit SMTP Server List..." on the dropdown, and the actual list of servers comes up, there is actually no server listed for iCloud, even though it is an option back on the accounts.

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Answer 11

Oct 1, 2012 4:21 PM in response to nicholasfromchillicothe

And I just tried manually entering the SMTP server you listed and same problem as usual is occurring.

Sorry.

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Answer 12

Csound1

Level 9

59,973 points

Oct 1, 2012 4:25 PM in response to nicholasfromchillicothe

OK, run connection doctor with details visible, post the results.

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Answer 13

Oct 1, 2012 4:29 PM in response to Csound1

It says "Connection and login to server succeeded".

Again, if I send a mail from my me.com alias, it sends fine. If I send from my iCloud alias, it doesn't. They are the same account, so they should both be sending.

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Answer 14

Csound1

Level 9

59,973 points

Oct 1, 2012 4:33 PM in response to nicholasfromchillicothe

What do you mean by alias please, you should have 2 email addresses, you@me.com and you@icloud.com, neither are aliases but both are transported by the same iCloud servers and deliver to the same iCloud mailbox. Is this what you mean?

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Answer 15

Oct 1, 2012 4:38 PM in response to Csound1

Yes, that is what I mean. Apologies for using an imprecise term. But they are the two email addresses on my one iCloud account. They are not aliases, per se.

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