My new iPHone 5 is not being recognised by iTunes. The PC does however recognise the phone, and it shows up as a device and I can open it to see the files it contains (but it is not showing on iTunes). I have uninstalled, reinstalled, restarted, and generally followed all the advice I've seen on 0EX errors. ANyone have any thoughts? I am running WIndows 7 64 (and yes I have the correct iTunes installed).
PC, Windows 7, ...
By way of experiment, when iTunes is not recognising the phone, let's try a "run as administrator".
Quit iTunes first.
In Computer, open Local Disk C: or whichever drive you have your program files installed on.
If you have a 32-bit Windows, open the "Program files" folder.
If you have a 64-bit Windows, open the "Program Files (x86)" folder.
Open the "iTunes" folder.
Right-click on the iTunes.exe file and select "run as administrator".
Connect the phone. Do you get recognition now?
Thanks for the help. Unfortunately, no. Still no recognition...and got the oEX message ending in "65".
Hmmm. Is this a home-built/custom PC? If so, what's the make and model of your motherboard, please?
Yes it is. Motherboard is
Asrock H61M-S H61 Socket 1155 5.1 Channel HD Audio mATX Motherboard
Thanks
Hmmm. H61 chipset, so not likely to be the old issue with the Intel 5 series chipsets (like the P55 and PM55) that threw the 0xE0000065 at people in the early days of Windows 7.
... but I guess we'd better check just in case.
Head to the downloads page for your Motherboard model at Asrock and check to see if your BIOS and chipset drivers are up to date.
If you're behind on anything, and you update, does that help with the 0xEs?
I'm up to date - phone still not being recognised by iTunes (but it is recognised by my PC). ANd still getting the same error message.
Any other things to try?
Thanks for all your help by the way.
Quickly doublechecking ... in the course of your troubleshooting earlier, did you work through the following document?
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting to a Windows PC
Yes I did.
I just also tried to connect my old iPhone 4 to my PC - I had the same issue which suggests the problem is in the new PC. As I mentioned, it is strange as the PC recognises the phone(s), but iTunes does not.
Let me know if this sparks any ideas - thanks again.
What's the specific error message? When I got "itunes could not connect to this iphone an unknown error occurred 0xe8000084" this worked for me:
Leave your iPhone connected to your PC then:
From https://discussions.apple.com/thread/4313565?start=0&tstart=0
Here's what worked for me when I got "iTunes could not connect to this iphone an unknown error occurred 0xe8000084":
It is the same except ending in 65.
The fix did not work unfortunately...
error 0ex - iPhone 5 not recognised
