Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: schram14
schram14 Author
User level: Level 1
0 points

My 2007 MacBook Pro keeps receiving "you must restart you computer" screen upon start up

It all started when i was watching videos online and the screen froze. It did this a couple more times and in between these freezes the computer would occasionally freeze during start up while the gray wheel was spinning.


I was running lion. i decided to reinstall snow leopard (dont ask why) and upon doing so ran into a few troubles such as the compter saying my log in password was incorrect. after sorting all this the computer was fine for a day or so til it froze again, this time while watching a video from a usb flash drive.


from that moment on, i have not been able to get past the "you must restart your computer" screen. I have tried everything i have found in this forum that relates to my problem to no avail.


i have booted in safe mode, booted in terminal mode and checked the hd which is said to be ok, i have resest the ram, and i have tried to boot from install disk (both dvd and usb flash drive)


after i check the hd in terminal, i typed "exit" to reboot and received this message:

cannot get audit control port

Warning: audit space low <5% free

systemShutdown false


along with others


Please help. this computer is my life line and im way too broke to pay for repairs or god forbid a new one

MacBook Pro, Mac OS X (10.6.4)

Posted on Oct 1, 2012 2:39 PM

Reply
10 replies
User profile for user: rrahimi
rrahimi
User level: Level 3
615 points

Oct 1, 2012 2:44 PM in response to schram14

Do you have any free disk space available?


If you have backups, I suggest a clean install and then restore from backup. Make sure at least 1GB of space is always available so OS X can continue to operate normally.


If you can post a screenshot (or camera photo) of the message dialog that asks you to restart that might be helpful too. Just want to figure out whether it's OSX or a third party app.

Reply
User profile for user: rrahimi
rrahimi
User level: Level 3
615 points

Oct 1, 2012 2:59 PM in response to schram14

Correct. I mean wipe and install OS X clean. You should be able to install from USB drive or DVD. Restart your MBP and hold 'C' during starup.


http://support.apple.com/kb/ht1533


You can use the following startup key combinations with Intel-based Macs.

KeystrokeDescription
Press C during startupStart up from a bootable CD, DVD, or USB thumb drive (such as OS X install media).
Press D during startupStart up in Apple Hardware Test (AHT).
Press Option-Command-P-R until you hear startup sound a second time.Reset NVRAM
Press Option during startupStart up in Startup Manager, where you can select an OS X volume to start from. Note: Press N to make the the first bootable Network volume appear as well.
Press Eject, F12, or hold the mouse or trackpad buttonEjects any removable media, such as an optical disc.
Press N during startupAttempt to start up from a compatible network server (NetBoot).
Press T during startupStart up in Target Disk Mode.
Press Shift during startupStart up in Safe Boot mode and temporarily disable login items.
Press Command-V during startupStart up in Verbose mode.
Press Command-S during startupStart up in Single-User mode.
Press Option-N during startupStart from a NetBoot server using the default boot image.
Press Command-R during startup

Start from Lion Recovery1

Reply
User profile for user: schram14
schram14 Author
User level: Level 1
0 points

Oct 1, 2012 3:15 PM in response to rrahimi

i have been trying to boot this thing for 2 days and suddenly and magically, it just booted.


im terrified to update the osx because it requires a restart. thoughts?


also, here is the log from after the start


Interval Since Last Panic Report: 23698 sec

Panics Since Last Report: 1

Anonymous UUID: 293C92A1-E098-4FC4-9B55-2B7DC877EB8F


Mon Oct 1 17:26:33 2012

panic(cpu 0 caller 0x2a6ac2): Kernel trap at 0x5c24c453, type 14=page fault, registers:

CR0: 0x8001003b, CR2: 0x000000c0, CR3: 0x17497000, CR4: 0x000006e0

EAX: 0x5aff35c0, EBX: 0x08174004, ECX: 0x065de020, EDX: 0x00000000

CR2: 0x000000c0, EBP: 0x5aff35f8, ESI: 0x00000000, EDI: 0xffffffff

EFL: 0x00010246, EIP: 0x5c24c453, CS: 0x00000008, DS: 0x065d0010

Error code: 0x00000000


Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

0x5aff3388 : 0x21acfa (0x5ce650 0x5aff33bc 0x223156 0x0)

0x5aff33d8 : 0x2a6ac2 (0x590a50 0x5c24c453 0xe 0x590c1a)

0x5aff34b8 : 0x29c968 (0x5aff34d0 0x3 0x5aff35f8 0x5c24c453)

0x5aff34c8 : 0x5c24c453 (0xe 0x48 0x5aff0010 0x5c250010)

0x5aff35f8 : 0x5c2528b4 (0xc1d0000d 0x1000000 0x1000003 0x40)

0x5aff3678 : 0x5c270398 (0x5aff3808 0x6 0x0 0x0)

0x5aff37d8 : 0x5c271fc6 (0x0 0x600d600d 0x7027 0x5aff3808)

0x5aff38a8 : 0x5c422905 (0xc1d0000d 0x1000000 0x1000003 0x40)

0x5aff38d8 : 0x5c430ca9 (0x46201000 0x1000000 0x88100090 0x3e)

0x5aff3938 : 0x5c432acf (0x46201000 0x1000000 0x15 0x4620101c)

0x5aff3a48 : 0x5c2165a4 (0x46201000 0x0 0x5aff3b8a 0x80)

0x5aff3aa8 : 0x5b3b4796 (0x818c000 0x0 0x5aff3b8a 0x80)

0x5aff3bd8 : 0x5b3b17ff (0x818c000 0x63227c0 0x5b3af92a 0x818c000)

0x5aff3c98 : 0x5b443189 (0x818c000 0x5b448304 0x8202180 0x296c01)

0x5aff3d08 : 0x5b43fb98 (0x818c000 0x5aff3dcc 0x6fd09c4 0x2136b5)

0x5aff3d38 : 0x5330cf (0x818c000 0x6fd09c4 0x6fd09c4 0x0)

0x5aff3d88 : 0x563a86 (0x818c000 0x6fd09c4 0x6fd09c4 0x0)

0x5aff3de8 : 0x284883 (0x818c000 0x6fd09c4 0x0 0x0)

0x5aff3e58 : 0x21d09c (0x703bd68 0x6bfac84 0x703bd6c 0x703bda4)

0x5aff3e98 : 0x210234 (0x703bd00 0x5aff3edc 0x6fdfe18 0x5aff3ed0)

Backtrace continues...

Kernel Extensions in backtrace (with dependencies):

com.apple.NVDAResman(6.0.0)@0x5c213000->0x5c4a6fff

dependency: com.apple.iokit.IOPCIFamily(2.6)@0x54e09000

dependency: com.apple.iokit.IONDRVSupport(2.0)@0x5b3ad000

dependency: com.apple.iokit.IOGraphicsFamily(2.0)@0x5b432000

com.apple.iokit.IONDRVSupport(2.0)@0x5b3ad000->0x5b3bafff

dependency: com.apple.iokit.IOGraphicsFamily(2.0)@0x5b432000

dependency: com.apple.iokit.IOPCIFamily(2.6)@0x54e09000

com.apple.iokit.IOGraphicsFamily(2.0)@0x5b432000->0x5b44ffff

dependency: com.apple.iokit.IOPCIFamily(2.6)@0x54e09000


BSD process name corresponding to current thread: WindowServer


Mac OS version:

10A432


Kernel version:

Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386

System model name: MacBookPro3,1 (Mac-F4238BC8)


System uptime in nanoseconds: 162639617421

unloaded kexts:

(none)

loaded kexts:

at.obdev.nke.LittleSnitch 2.4.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0 - last loaded 159995939899

com.apple.driver.AppleGraphicsControl 2.8.16

com.apple.driver.AppleBacklight 170.0.2

com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0a20

com.apple.filesystems.autofs 2.1.0

com.apple.driver.AppleUSBTrackpad 1.8.0b4

com.apple.driver.AppleUSBTCKeyEventDriver 1.8.0b4

com.apple.driver.AppleUSBTCKeyboard 1.8.0b4

com.apple.driver.CSRHIDTransitionDriver 2.2f18

com.apple.iokit.SCSITaskUserClient 2.5.0

com.apple.BootCache 31

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.driver.AppleUSBHub 3.7.8

com.apple.iokit.IOAHCIBlockStorage 1.5.0

com.apple.driver.AppleEFINVRAM 1.3.0

com.apple.driver.AppleFWOHCI 4.3.4

com.apple.driver.AppleUSBEHCI 3.7.5

com.apple.iokit.AppleYukon2 3.1.14b1

com.apple.driver.AppleIntelPIIXATA 2.5.0

com.apple.driver.AppleAHCIPort 2.0.0

com.apple.driver.AppleRTC 1.3

com.apple.driver.AppleUSBUHCI 3.7.5

com.apple.driver.AppleHPET 1.4

com.apple.driver.AppleSmartBatteryManager 160.0.0

com.apple.driver.AppleACPIButtons 1.3

com.apple.driver.AppleSMBIOS 1.4

com.apple.driver.AppleACPIEC 1.3

com.apple.driver.AppleAPIC 1.4

com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0

com.apple.security.sandbox 0

com.apple.security.quarantine 0

com.apple.nke.applicationfirewall 2.0.11

com.apple.driver.AppleIntelCPUPowerManagement 90.0.0

com.apple.nvidia.nv50hal 6.0.0

com.apple.NVDAResman 6.0.0

com.apple.iokit.IONDRVSupport 2.0

com.apple.iokit.IOGraphicsFamily 2.0

com.apple.driver.AppleSMC 3.0.1d2

com.apple.driver.IOPlatformPluginFamily 3.4.0a20

com.apple.driver.CSRUSBBluetoothHCIController 2.2f18

com.apple.driver.AppleUSBBluetoothHCIController 2.2f18

com.apple.iokit.IOBluetoothFamily 2.2f18

com.apple.iokit.IOUSBHIDDriver 3.7.5

com.apple.driver.AppleUSBMergeNub 3.7.5

com.apple.driver.AppleUSBComposite 3.7.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.0

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.6

com.apple.driver.XsanFilter 402.1

com.apple.iokit.IOATAPIProtocolTransport 2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.0

com.apple.driver.AppleFileSystemDriver 2.0

com.apple.iokit.IOUSBUserClient 3.7.5

com.apple.iokit.IOFireWireFamily 4.1.7

com.apple.iokit.IONetworkingFamily 1.8

com.apple.iokit.IOATAFamily 2.5.0

com.apple.iokit.IOAHCIFamily 2.0.0

com.apple.iokit.IOUSBFamily 3.7.8

com.apple.driver.AppleEFIRuntime 1.3.0

com.apple.iokit.IOHIDFamily 1.6.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.TMSafetyNet 6

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 281

com.apple.iokit.IOStorageFamily 1.6

com.apple.driver.AppleACPIPlatform 1.3

com.apple.iokit.IOPCIFamily 2.6

com.apple.iokit.IOACPIFamily 1.3.0

Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.2 GHz, 4 GB, SMC 1.16f11

Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 128 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.0.19.4

Bluetooth: Version 2.2.0f18, 2 service, 0 devices, 1 incoming serial ports

PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5

Serial ATA Device: FUJITSU MHW2160BHPL, 149.05 GB

Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021a, 0x5d200000

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000


does anyone know whether i should take this in to be fixed or have any idea what is causing the problem.

it seems to happen whenever i watch videos. the computer does get extremely hot while watching. Could the hardware be damaged by the heat? somebody throw me a bone.

Reply
User profile for user: schram14
schram14 Author
User level: Level 1
0 points

Oct 1, 2012 4:13 PM in response to rrahimi

now when i try to start it, there is no tone and the screen is black. i did remove the ram memory in an attempt to clean any dust that may be in the internal part of the computer. the ram memory was after market upgrade i havent had a problem with but research suggests that maybe the 3rd party ram may cause a problem in this case.


HELP!!

Reply
User profile for user: schram14
schram14 Author
User level: Level 1
0 points

Oct 2, 2012 2:49 PM in response to rrahimi

I did what you said with the RAM memory. Now I'm back to square one with the computer booting up to the screen that states you must restart your computer. I tried rebooting from the install disc and finally started a clean reinstall, Only to have the computer freeze during installation. Running a hard drive check showed that the hard drive was okay still. Any other thoughts?

Reply

My 2007 MacBook Pro keeps receiving "you must restart you computer" screen upon start up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up