2 Replies Latest reply: Nov 2, 2012 1:29 PM by iPUBLISH
iPUBLISH Level 1 Level 1 (0 points)

We can't restart the process from the beginning, because apple says now, that our EIN-number is in use? Does anybody have a solution for this?

  • FMU_MJ Level 1 Level 1 (0 points)

    Same thing happened when I signed up with an SSN, and never received an email. We then tried to create a different account but the SSN was already used.


    The only information I have learned in the last 3 weeks of email with the iTunes store is that they can't access your account, resend the email, or have the power to delete the account.


    They recommended contacting ibooks store "directly" at ibookstore@apple.com, but when I tried it seems to only forward to the iTunes store and I get the same answer.


    I managed to heighten the priority and received this: "Your inquiry is very important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.", that was 2 weeks ago.


    This has been a total of 1 Month, working on it. This should be a simple fix apple. I am very disappointed with the response to this issue.


    All I am asking is that apple delete my entire iTunes account, I don't have anything on it.

  • iPUBLISH Level 1 Level 1 (0 points)

    Hi, seems that we got the problem solved. Finally, a member of the ibookstore@apple.com support team replied an resent the the itunes connect response that didn't reach us the first time. Apart from that, the support team guy explained to us in detail what went wrong with our application (basically, the IRS spelled our company's name in a slithly different manner than we did in the apple application). Anyway, ibookstore@apple.com is the right place to beg for help. Stay firm and Good luck