We created an itunes connect ibooks account, but we never received the approval email. Now the EIN-number is 'blocked'
Currently Being ModeratedRe: We created an itunes connect ibooks account, but we never received the approval email. Now the EIN-number is 'blocked'Oct 3, 2012 12:41 PM (in response to iPUBLISH)
Same thing happened when I signed up with an SSN, and never received an email. We then tried to create a different account but the SSN was already used.
The only information I have learned in the last 3 weeks of email with the iTunes store is that they can't access your account, resend the email, or have the power to delete the account.
They recommended contacting ibooks store "directly" at firstname.lastname@example.org, but when I tried it seems to only forward to the iTunes store and I get the same answer.
I managed to heighten the priority and received this: "Your inquiry is very important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.", that was 2 weeks ago.
This has been a total of 1 Month, working on it. This should be a simple fix apple. I am very disappointed with the response to this issue.
All I am asking is that apple delete my entire iTunes account, I don't have anything on it.
Currently Being ModeratedRe: We created an itunes connect ibooks account, but we never received the approval email. Now the EIN-number is 'blocked'Nov 2, 2012 1:29 PM (in response to FMU_MJ)
Hi, seems that we got the problem solved. Finally, a member of the email@example.com support team replied an resent the the itunes connect response that didn't reach us the first time. Apart from that, the support team guy explained to us in detail what went wrong with our application (basically, the IRS spelled our company's name in a slithly different manner than we did in the apple application). Anyway, firstname.lastname@example.org is the right place to beg for help. Stay firm and Good luck