Previous 1 2 Next 26 Replies Latest reply: Jan 16, 2013 5:26 PM by Wonder Spunion Go to original post
  • P Fernandes Level 1 Level 1 (0 points)

    Hi,

    There is some users with your issue.

    The solution that I saw that had fix their phones is simple in fact.

    Have you try to download the update in iTunes to your computer?

    Not just the update but the full download for full upgrade of your phone.

    The steps was download the full ios 6 and then full backup your iphone to icloud, with the ios 6 file in your computer upgrade the phone, don't use the iCloud restore after update just check your phone if is okay, if its proceed to iCloud restore.

     

    If you need more info just say.

     

    Hope this had help.

    Best regards

    Paul

  • mariannefromfl Level 1 Level 1 (0 points)

    Definetly because I do not use outlook. I also lost all my purchased ringtones and several contacts, calenders,notes & reminders.

    U probably know way more then I do so if u can help Id appreciate any help u can give.

  • P Fernandes Level 1 Level 1 (0 points)

    Hi,

    mariannefromfl,

     

    Okay ,

     

    I can help you step by step .

     

    Please explain what you to do , what you have done so far ont the iPhone .

     

    Best regards

    Paul

  • MiJoLewis Level 1 Level 1 (0 points)

    Do you think Apple has no responsibility for customers who's devices are killed off by their SW update?

     

    My wife's iPhone 4 kept freezing up ever since she downloaded iOS6 and included a several instances of the screen going completely black. A couple days ago it froze again and after a reboot, it when to an "iOS6" screen and said to connect to iTunes; it have been completely unresponsive ever since. The phone is completely dead except for responding to DFU mode with iTunes which is far as Apple Support could help me. The only option provided is recovery mode and restore, which is halted with the following message, "iPhone counld not be restored unknown error (1601)", the phone makes no sounds, the display never responds, and the details of 1601 do not apply. I never get to the option of restoring from backup or from new. The only capabilities of the Genuises at the Apple Store was to try the exact same thing that Apple Support did. With the phone 80 days out of warranty; they said they couldn’t help with a free replacement (it has to be less than 45 days), except to offer a replacement for $149. The Apple Store Tech admitted mine wasn’t the first he had seen, there have been quite a few and he was not about to upgrade his 3GS, because he could afford to replace it. Since I have warned everyone I know with an iPhone to beware of iOS6 and most of the people I know with iPhones have report freezing problems with iOS6 or significantly battery drain. Before you accuse anyone of user error, I will tell you that I have a degree in computer engineering and have worked in electronics for 25 years. The circumstances that led to my phones catastophic failure is characteristic of kernal panic and the OS dump affected the phones comm hardware somehow. I have contacted a few prominent tech bloggers to see what they have heard about it. Apple needs to step up and take some responsibility; I am definitely losing faith.

  • P Fernandes Level 1 Level 1 (0 points)

    Hi,

    MiJoLewis,

    Well I don't know who you are referring to in this post?!

    But regarding your situation from my point of view and experiencie in Apple products if you have a iPhone in DFU mode is 90% possible to restore last ios( before ios 6).

    If you been in Apple store and don't have apple care that means a charge for the services but its seems strange that they didn't recovery your phone.

    If you done apple support contact by phone,email,chat,etc is hard to fix your issue.

    Regarding ios 6 the problem is concrete there is issues and bugs, but the biggest problem is the download image been in many iPhones incorrect or incomplete/corrupt not had given error on the update process.

     

    My advice regarding changing from DFU go to a Apple store or a Non Apple company in NY there some pretty good there services that can fix your issues in the moment ASAP.

     

     

    Regarding draining of battery is a issue with some revision motherboard with ios6 and should be fix with the new update of ios 6 that will be release soon.

     

    My iPhone 4S only have drainning battery issue, is the software issue with board revision my wife have 4s doesn't have any problems and all iphones with the some mb revision until now don't show any problems.

     

    The update I advise is don't proceed with update by the iPhone itself, and don't do the iTunes update do a full download first to the PC(means you will download by safari or other browser) of then after use iTunes will the image previously downloaded of ios6 this process had fix inumerous issues like the freeze and black screens or other users had report to me the iPhone turns off by him self inumerous times on the day.

     

    I knowledge your problems and the issues you report are real and the frustration is big in many users iPhones and iPads , however the issues again from my point of view shouldn't had happen created negative image of Apple products but a lot of the issues on working iPhones without being jailbreak should be fix by new ios update.

     

    The concept of iPhone is base in Cisco "internal" phone long battle juridical long time ago..., but the 4s is totally redesign from scratch, the products(ipod,ipad...)had help inumerous children with autism and other areas that is a feat impressive from my point of view.

    There is a lot of new concept models waiting for the so finish battle with Samsung .

    The products of Samsung are sw and hw based in inumerous ways to the Apple products they only appear only after Samsung had access to the assembly and producing  of the products of Apple.

    The ios is exclusive of Apple and based on unix, many macs from 70s and 80s still work in perfect conditions today's date.

    The Apple products begging and after 2007 are unique quality and speed.

    There is a lot Apple conception of inumerous missions with Space Program.

    Microsoft and Apple and Google are in inumerous objectives militar , civil , educational.

     

    This is just a modest observation and trying to clarify some users.

     

    Best regards

    Paul

  • P Fernandes Level 1 Level 1 (0 points)

    Mariannefromfl,

    Hi,

    Please reply what you need to do I will be please to help you.

     

    Best regards

    Paul

  • P Fernandes Level 1 Level 1 (0 points)

    Hi,

    I got it was for stevejobsfan... User

    I didn't notice that before.

     

    Best regards

    Paul

  • MiJoLewis Level 1 Level 1 (0 points)

    If you are still having problems try the following:

    Go to <Settings> <Reset> And <Reset All Settings>. The phone will reboot. If that does not work try <Settings> <Reset> And <Erase All Content and Settings>. you will need to replace all of your data and settings, whether you want to risk restoring from the back up, which may include the erroneous code is up to you. My wife's phone was a brick and this has pretty much fixed it, along with 50 restore attempts. You can read about my ordeal at the following link.

     

    https://discussions.apple.com/message/20055456#20055456

     

    Ignore these arrogant losers who defend Apple without offering help borne out of experience.

  • Wonder Spunion Level 1 Level 1 (0 points)

    How is it user error? I bought a brand new iPhone 5. I plugged it into iTunes. It asked if I would like to update to i06. I said yes. It failed during download and sent my phone into recovery mode. Recovery failed, over and over, with error -1, which means hardware issue. Googling this issue, I came across numerous forums of people with the same problem. I guess we didn't plug it in properly? Maybe we should've been softer on the insertion of the USB into the port. Maybe we should've caressed it first. It's funny you think it's user error because Apple didn't seem to think so when I took my phone into the store. They replaced it immediately with no questions asked.

     

    So, here I am with my SECOND brand new iPhone 5, in the past 2 weeks, upgraded to i06 already, and notifications are not working. No ringer, no text tone, nothing. Hard reset did not work. So, it's back to Apple for me because 1) I'm not doing a restore on this buggy pos phone 2) I'm not upgrading to 6.0.2 because numerous people are having issues with that update draining their battery.

     

    User issues... laugh... it's called Apple needs to QA their updates more effectively.

  • stevejobsfan0123 Level 8 Level 8 (38,680 points)

    If you bothered to read my entire post, you would see that I was referring to data loss as an example. I never said anything about receiving a hardware related error.

  • Wonder Spunion Level 1 Level 1 (0 points)

    Thank you, MijoLewis. The first option worked enough to get my vibrate to work. I will stop there, for now, and make an appointment at Apple.

  • Wonder Spunion Level 1 Level 1 (0 points)

    And if you bothered to read MY entire post, you would see I am now having issues on a SECOND phone.

     

    I'm happy for you that you are not in the same annoying, buggy hellhole as so many others. Really I am. I don't exactly get off knowing I have spend even more of my spare time in an Apple store trying to solve these problems.

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