Apple TV update to 5.1 broke ethernet functionality

Hello all,

It appears that this issue is related to specific network/Internet configurations. If you are experiencing this issue (some features work over WiFi but not Ethernet) after updating to Apple TV version 5.1, please send me <royb@apple.com> an email with this information:

1. What is the manufacturer, model number and firmware version (if possible) of your Ethernet router?

2. What is the manufacturer, model number and firmware version (if possible) of your WiFi router? (if it is different)

3. What is your Internet service provider?

4. Where are you located geographically? (what city?)

5. What Internet features do work over Ethernet?

6. What Internet features do not work over Ethernet?

7. Does it read "Activation Failed" at the bottom right in Settings > General > About?

Please make the subject line of your email be "Some features work over WiFi but not Ethernet".

Thanks,

Roy

I sent my info through Apple TV general network test settings. I'm sure others have done the same so apple should have enough info to correct this hugely widespread issue. I have to say that I'm not impressed with apple's lack of attention in recent product updates. It looks terrible for apple and makes me want to switch back to android.

Fix the problems please.

My router is a Cisco from my cable provider. Anything to do with logging into iTunes or photostream stuff is broken over Ethernet. Internet radio, YouTube and Netflix work perfectly. I use Ethernet for stability and speed. Is hold be able to continue this if apple would actually fix this problem. It's been almost 2 weeks.

Hi Everyone,

hope this message finds you all in time. The recent Apple TV update 5.1 is terrible. Apple knows it is which is why (thankfully for some relentless user -I have no idea who but I believe it was under threat) they have allowed to sign 5.0.2 again which means you can downgrade your Apple TV 2 and 3 to a 5.0.2 version via iTunes. Who knows how long they will keep the window open but I have downgraded my ATV early this morning. I couldn't post this earlier because I was out all day but I am doing it now.

Here's how to do it:

1) Connect your ATV to your computer via a Mini USB (not included with ATV but included with many other electronic devices) - in order for your ATV to appear in iTunes you must FIRST plug the USB cable to your computer and ATV and only THEN plug the power cable.

2) Download your ipsw restore file from Apple.

5.0.2 (ATV 2): AppleTV2,1_5.0.2_9B830_Restore.ipsw

5.0.2 (ATV 3): AppleTV3,1_5.0.2_9B830_Restore.ipsw

3) In iTunes select yout ATV, hold SHIFT and click on Restore

4) Find and choose the downloaded IPSW file in the Open Dialog Box and hit Next

5) As long as Apple still signs that version the Restore process will begin and will take a few minutes to complete.

Enjoy!

raadore

Hi Roy

I can't login to YouTube and that what I use my ATV for my kids to watch YouTube with saved playlist.

I use a Berkin router with the most basic settings.

I use a carrier in Hong Kong Hong Kong Broadband (HKBN)

I am in Hong Kong

I connect my ATV using WIFI ONLY.

I hope a fix will come up soon.

I am disappointed with the recent work. After all I have been using Apple since the Mac II and PowerBook 100 and never encounter a simple functional failure like the recent Apple Map and this ATV YouTube problems. With all my love and respect, I hate to wonder if Apple really can't survive without Steve.

Eric

Thanks for these instructions. Upon trying this on my own ATV, i dont get finder opening when pressing 'shift' and clicking 'restore'. It never asks me for the location of my downloaded 5.0.2 ipsw file, rather i simply continues to restore it through itunes with the latest software. huge bummer, can you tell me what im doing wrong?

Thanks!

Jesse

I found the issue in my steps. In Step 3) listed above, it should be hold 'OPTION' key and click 'restore' in itunes. not 'shift'.

thanks for the rest of it though!

Hi Jesse,

on windows pc it's shift on mac it's either option or alt

Thanks adam60!

I have suffered the same issues with 5.1 firmware version:

- No youtube connection

- Activation failure

- etc..

I have downgraded my ATV3 with 5.0.2 version via iTunes and now all is working fine.

I don't understand why apple permit update ATV to 5.1.

Thanks and regards

you are my HERO man, you saved me from that update really thanks

This worked perfectly after I spent my Sunday trying to figure it out on my own. Thanks very much!

I have been having the same problems and I'm starting get very ****** off with Apple. Both my new 2012 apple tvs does this. I've even taken both back to new a down loaded the updates again this worked for awhile but now one of the TV's does not want to connect to iTunes.. The problem is with iTunes connection. I've never had this before the update.

5.1 is definately problematic.

I have two ATV3s. One in the Living room and one in the Bedroom..

Both have worked flawlessly on 5.02 for about 2 weeks

Yesterday I upgraded 1 to 5.1 and experiences many of the problems you listed.. My main problem was losing access to the Movies and Music stored on my Laptop..

The ATV on 5.02 continued to work perfectly.

I would have to restart the laptop about every 15 minutes to make it work..

I tried resetting, restarting the ATV on 5.1 and each time it lost access to the laptop..

Today I reverted back to 5.02 and it is working perfectly again...

I will hold off on updating until the next version...

Thanks adam60. I tried downgrading a couple of weeks ago but Apple stopped signing 5.02 but thanks to your thread I discovered that they opened it back up. Now everything is working as it should.

OK, I retored 5.0.2 and everything is working as designed but tonight my ATV just updated automatically to 5.1.

So is there a way to stop or disable the automatic update function?

John