Something wrong with Madagascar 3?

I have the same problem though I thought it was French subtitling. It shows up and then it stays on the screen the whole time. If I restart the movie it's gone but then another shows up after a while and it hangs around.

Same problem too but I thought it was Spanish. No matter the language, it's a nuisance since it doesn't go away.

Same problem.........very annoying. Hope it gets fixed soon.

Same here. Has anyone tried contacting iTunes support yet?

Ours are in Spanish. I will email them as well and post the response; until then, I will be watching this thread.

Thanks!

Same issue. Just purchased it in HD today. Of course, my subtitles are off and such. Hope they fix it.

100% Agree, problem exists with other movies as well

I not only have this same problem, but the last two other movies I bought, For Your Eyes Only and Casino Royale, also have the same exact problem.

When I contact Apple by email they are polite and refund the money but the emails are just generic responses and I have no confidence that anyone is seriously looking into this problem.

I am not really concerned about the refund. I gave up my Blu-Ray collection to live a digital lifestyle and now it looks like a mistake since every film I download has the same problem. My subtitle settings in iTunes is set to off.

Please Apple, address this problem because it is affecting multiple customers and not just this one movie.

If its any help, On my iPad v1 they pop up and then disappear. On my Apple TV v1 they pop up and stay up for the whole movie until its replaced by the next subtitle.

My first thought was that it was because I'm using old hardware.

I am having this issues with the same movie, very annoying. As and exeriment, I turned on subtitles (Spanish) and the same caption would come up, but then dissapear. I also had a similar issue with Prometheus, showing captions when no subtitles are selected, but the words went away on their own. Both my Apple TV's are v1, with the latest software. Has anyone heard back from support with something useful yet?

I did get my money back. Watching Prometheus right now actually with no problems.

I have the same problem.

When I am watching the movie, I keep getting subtitles in French or Protugese that pop up and will not go away. I have to stop the movie and continue where I left off in order to watch the movie. It happens whenever a sign or printed word shows up in the movie. I have subtitles turned off and this is very annoying. I requested that apple please update my movie or refund my money so I can buy the corrected version if this will fix the problem.

I have an Apple TV v1 that the subtitles stay on and on my other new Apple TV (latest version) they pop up and go away almost instantly.

Hopefully they fix this!

iTunes support has been unable to fix the issue. I suggest anyone having this problem request your money back. This will make me think twice about purchasing digital copies. Safer just to buy the Bluray/DVD.

I have the same problem with Madagascar 3. I just reported it to iTunes support. So far their first response was just wrong (telling me how to change language). We'll see what they come back with. This is the first time i've seen this in an iTunes-downloaded movie.