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restore macbook to original factory settings

309625 Views 36 Replies Latest reply: Mar 18, 2014 3:02 PM by jhadari RSS
  • cpkapple Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 8, 2014 11:42 AM (in response to Kappy)



    I got used MBP recently and tried disk utility to wipe out HD for new installation.

    Well, I am new to MAC world and I didn't prepare for any consequeces.

    While trying to reinstall it, it got stuck on the "verifying eligibility" stage.


    I went to app store and purchased new copy of OS X Lion.

    Is it possible for me to use the USB drive to reinstall OS on wiped out HD using disk utility?



  • K Shaffer Level 6 Level 6 (8,565 points)
    Currently Being Moderated
    Jan 8, 2014 11:52 AM (in response to cpkapple)

    Did you see if the instructions noted by DiNicola earlier in this thread were of help, as they worked for others with a MB/Pro...?


    a link to that section:


    The computer may have to be running a  previous system before it can upgrade; or restored from a Recovery partition, if the computer had or still has it on the hard disk drive. There is a way to try & start from that, but I don't remember because it's not applicable to my antique Macs. See if the link helps.

    Some details get mixed up. Sorry! LOL


    Good luck & happy computing!

  • GadgetGal08 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 11, 2014 3:09 PM (in response to K Shaffer)

    I am returning an open box purchase (decided a prefer new). I went through the steps and all is fine except... when I set up the openbox, I upgraded to Mav. In doing a recovery, I had to signin w/my Apple ID.


    Any idea what I can do to make sure there's no trace of my Apple ID when I return the laptop?



  • K Shaffer Level 6 Level 6 (8,565 points)
    Currently Being Moderated
    Jan 11, 2014 3:16 PM (in response to GadgetGal08)

    That's a fair enough question, and quite honestly

    I do not know. But would suggest you call Apple

    Sales Support, or an Apple Store, or the reseller

    you bought the open stock product from, and

    tell them you want to remove all your Apple ID

    and residuals from there before you return it.


    And ask if you bring it in, can they help.


    If you are taking it to a real Apple Store, or an

    authorized reseller with a product specialist,

    someone there should be able to help do this.

    Call ahead, to tell them what you need.


    Sorry to not be of more help.

    Good luck & happy computing!

  • rusty_v Level 1 Level 1 (0 points)

    Here is a link from apple. Hope it helps.


  • Lorreta Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 11, 2014 4:35 AM (in response to DiNicola)

    Hi DiNicola,


    I was just wondering what happened to your itunes account etc, if you synced everything to the computer did your iphone/ipad/ipad want to clear the contents on the phone or did everything remain the same when you transferred to your new laptop.



  • jhadari Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 18, 2014 3:02 PM (in response to DiNicola)

    Thanks DiNicola - I followed your instructions on my old Macbook Pro so that I could gift it to my son.

    Originally had Leopard, but I upgraded along the way. I was able to erase and restore with Lion, which should be fine for my kid's needs. Thanks.

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