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iTunes Match is Skipping All Tracks and Not Playing

9724 Views 37 Replies Latest reply: Jun 21, 2013 11:13 PM by Douggie70 RSS
  • Keith Randy Level 1 Level 1 (0 points)

    You know this is the third problem that I've had with iTunes Match and from the looks of it no one is getting any answers or help fixing their issues. iTunes match is an embrassment to Apple, Inc. This isn't the type of products that I have come to know and love from the company that for so many years was **** bent on perfection. iTunes match is crap and I will not be renewing it for next year. I'd advise you all to do the same thing.

  • AKAMILARIS Calculating status...

    I was having the same problem but It wasn't itunes match for me. See if this solution works for you. Go to store on the top of your window while you have itunes open and click authrorize this computer. All my purchases were able to be played again. When I downloaded the new version of itunes my computer got deauthorized...you may be having a different problem though.

  • Keith Randy Level 1 Level 1 (0 points)

    Interesting observation Akamilaris. I went into my iTunes and clicked authorize this computer and it said it was authorized. Maybe I re-authorized it because I also had and option to deauthorize it when I first went into the menu. But the thing is, I had to completely restore my phone to get the music app to work again. And once I restored it and didn't put iTunes Match on it, my music app worked fine. I'm pretty sure this is just another one of many glitches in iTunes Match.

  • dbk9999 Level 1 Level 1 (55 points)

    Based on the different things people are experiencing to get it working, I guess people will have to just try each and hope one works.

     

    I just got mine working (iPhone 5).  My iPhone 4 worked fine.  Haven't checked my ipads yet.

     

    Anyway, just thought I'd list some things others gave, but there was sometimes something missing.  In my case, I delete music still on the iphone even though iTunes Match was on.  I did them individually (before I saw more detailed instructions here).  Fortunately, I only had 44 songs.

     

    Anyway, the path you in Settings is:

     

    Settings>>>General>>>Usage>>>Music

     

    One set of instructions left out "General" which caused me a lot of confusion, especially since there is a "Music" item directly in Settings without going to "General".

     

    Next, it was pointed out that in "Usage", you then select "Music" after the list populates.  However, if you are like me, at the end of list of apps, you will have to tap "Show all Apps" because "Music" didn't show in my initial list.

     

    In my case, I had to scroll through a LOT of apps to find "Music".  I don't know if it will be the same for everyone, but it turned out to be the last one on my phone so it might be worthwhile to quickly scroll to the end to see.  If not there, you can just scroll more slowly back up.

     

    I assume everything else is how others described - I can't check because I had already deleted the music on my iphone so next to "Music" it says "No Data" so tapping it doesn't do anything right now for me.

     

    Hope this helps in case someone went to the wrong "Music" item or something.

  • helster Calculating status...

    Very happy! Your solution appears to have fixed my problem. I have an iphone 5 and imatch.  Songs play normally on my computer and ipad but are skipping on my phone. Clicked on "more" while in music app, then "shared." "My iphone" was checked and when I switched it too "my library," it worked!  Problem solved! YAY!

     

  • abcox Calculating status...

    This is the second time I've had this problem.  I had it on my iPhone 4 the first time and was told to reset everything to factory settings.  It worked but I lost pictures and videos and a lot of other stuff (that is supposed to be in the giant Cloud I've paid for but I can't get it back for some reason??).
    Anyway....I just did what ClevelandDanny recommended and it worked like a charm!  It made total sense to do it that way so I tried it.  Thank you!!

  • davefogo88 Calculating status...

    This is what solved the same problem for me in an iPhone 5:

     

     

    1. In iOS quit music app

     

    2. Turn off iTunes Match

     

    3. Erase music downloaded to iOS device through "Usage" in "General Settings"

     

    And you're done!

  • Douggie70 Level 1 Level 1 (10 points)

    I have had this issue twice even without running iMatch.

     

    The first time I solved it my removing all music from my phone, and then re-synching.  Strange, but it fixed it.

     

    The second time it ended up being related to the fact I changed my apple passowrd, and so I had to reboot the device and re-enter the password.  The reboot was required for it to work.  Same is true on the computer - my iMac had to be rebooted.

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