2 Replies Latest reply: Oct 3, 2012 1:42 PM by Iain MacDonald1
Iain MacDonald1 Level 2 Level 2 (405 points)

I've been trying to help out a friend who is trying to upgrade to Mountain Lion, but can't because they've forgotten their admin / user password.

 

I found this article about how to reset it by using your AppleID:

 

http://support.apple.com/kb/HT4798

 

However, he gets as far as System Prefs > Users & Groups > Change (to the right of the AppleID) and is prompted for a Password (I assume his AppleID password, but apparently its rejecting it.)

 

Not sure why (I'm already running ML perhaps), but when I click on Change I don't get prompted for a password, and am able to remove or add Apple IDs in there.

 

Any ideas how to sort this out much appreciated. (Assuming he's using the correct AppleID password!)

 

Thanks.