1 Reply Latest reply: Oct 3, 2012 1:10 PM by Allan Sampson
SuperDan89 Level 1 (0 points)



I backed up my iPhone 5 this morning as I was getting it replaced due to Scuffgate, I linked my new phone with iTunes and it seemed everything was fine until and error message appears reading: "iTunes could not connect to the iPhone because the pairing record is missing"


My phone then disappears on iTunes, however on inspection of my phone it seems it worked. I was wondering is this an error due to the phone being different from the one I backed up? If so is this normal and nothing to worry about?


I would test if it restores with a new back up file however it would mean putting in all the passwords again etc anyone else had this issue/experience?

iPhone 5, iOS 6