13 Replies Latest reply: Mar 4, 2014 12:26 AM by SyedaSheba Branched to a new discussion.
sreed2124 Level 1 (0 points)

HELP!!!

 

I updated to iOS 6 and now my phone has turned into a piece of junk! It gets SUPER hot when I'm using it (ie: talking on it!) or when it is charging. The back and the sides just heat up like an oven. I took it out of the case and tried to put it in front of a fan and it is just SO HOT. This started recently, aka, ever since I updated to iOS 6. Just now, I was talking to my boyfriend and it kept dropping the calls while it was getting hot. Then the screen went black, it redialed him, and I couldn't even see what was going on on the screen. I just happened to hear him talking. BTW: I have an iPhone 4. Is anyone else having the same problem? More importantly, is there any fixes that anyone can suggest? I'm in a long distance relationship so I NEED to be able to talk on the phone for more than 3 minutes.


iPhone 4, iOS 6
  • ewde1 Level 1 (30 points)

    Hello ..do you have a history on the phone? did you get it wet? was it dropped? have you been using an authentic ORIGINAL apple charging cable?

     

    this problem occurs when there is a short circuit  in the phone... you  most likely got  it wet at some point and maybe didnt even realize it? The moisture in the phone hasb probablly  oxidized one or several capacitors, integrated chips thereby short circuiting the phone. that is why he phone  is acting erratic because these short circuits inadvertently "activates" other circuits.. eventually the phone will not turn on anymore- the heat will stress the citcuit board and you will have discontinuity along your main power lines and the phone will cease to function..i see this alllll the time in our shop

     

    the fact you upgraded to ios6 will even work the phone harder because its a more powerful operating system taking full advantage of the A4 chip..

  • sreed2124 Level 1 (0 points)

    I do not recall ever getting my phone wet. I have been using the Apple charger to charge it. I've only had the phone since July. Last night, I charged my phone, took it off of the charger, closed all the apps, and went to bed. I woke up this morning and it was at 20%. I wasn't even using it.

     

    Should I take it to the Apple store?

  • jackfrommontague Level 1 (60 points)

    I would make an appointment and take it to the Apple Store as soon as possible. Something is not right. Good luck!

  • sreed2124 Level 1 (0 points)

    Scheduled an appointment with Apple for tomorrow!

  • ewde1 Level 1 (30 points)

    MAM THEY ARE GOING TO CHARGE MINIMUM 160 AND TAX TOO SWAP IT OUT FOR YOU SO JUST BE PREPARED TO  PAY. I SUGGEST SELLING ON EBAY ..ITS WORTH ABOUT 120 DOLLARS THEM BUY A 4S FOR 320 USED

  • saint-georges Level 1 (0 points)

    I don't know if my 4s get as hot as yours, but mine is hot when charging (roughly normal) but after it is charged (not normal) and when using it. The level of the battery charge decrease rapidly and it is very hot. Very good in winter time !

  • sreed2124 Level 1 (0 points)

    I went to Apple yesterday and they ran a diagnostic test. It said that one of my apps was essentially not functioning properly so I will have to restore it and set it up as a new phone. I did that, have no apps, and it still isn't working. I really think it has to be iOS 6!!!!

  • sreed2124 Level 1 (0 points)

    I had another genius bar appointment yesterday and they figued out it was A SOFTWARE ISSUE!!!! So they swaped my phone and I am now running iOS 5.1.1 and life is MUCH better!

  • dfajuts Level 1 (0 points)

    You are charging it wrong

  • DJG77 Level 1 (0 points)

    How can she possibly be charging it wrong?

     

    You plug it in and switch it on. Not rocket science really is it. Plus she has already been told its a software issue.

  • Meg St._Clair Level 9 (50,867 points)

    DJG77 wrote:

     

    How can she possibly be charging it wrong?

     

    You plug it in and switch it on. Not rocket science really is it. Plus she has already been told its a software issue.

    Any particular reason you're resurrecting a thread that's been dormant for 10 months to be unkind to someone who was probably new and just trying to help and whose native language may not be English?

  • DJG77 Level 1 (0 points)

    Well I apologise, it wasn't meant to be unkind. I was more thinking out loud as I've had a similar issue!

     

    Didn't realise the thread was so old, was at work and was rushing through looking for answers to a similar problem.

  • SyedaSheba Level 1 (0 points)

    I am facing the same problem. Please help whatto do?