iPhone 5 Cannot Get Mail error with Exchange

Question

Level 1

24 points

iPhone 5 Cannot Get Mail error with Exchange

I've just got an iPhone 5, and I am trying to set up a mail account to my work's exchange server.

I am using the details that I have used on past phones and currently using on my iPad running iOS 6 ie. going through the webmail server - outlook.xxxxxxxx.com - I'm using the exact same details as the iPad, which is working fine.

When I set it up I get all the setting confirmed correctly however when I go into mail I get the Cannot Get Mail error.

Also, normally, the exchange server asks to put a passcode on the device, however when I add the account on the iPhone 5 I don't get asked to do this, I'm guessing because it isn't getting a response from the server.

Has anyone else had this issue and managed to solve it?

Thanks in advance

iPhone 5, iOS 6

Posted on Oct 4, 2012 7:28 AM

Reply

Answer 1

Best reply

blueuk808 Author

Level 1

24 points

Oct 4, 2012 8:41 AM in response to blueuk808

OK - had a rather long chat with an apple cs rep but no real solution come forward.

I did set up a hotmail account during the call however, and this might be key to the problem.

Basically, it looks like there is a delay in the iPhone mail app recognising from the server that additional security is required. Once you get the message asking you to add a passlock, this will then allow you to connect to the exchange server.

So.... I can't recreate this, however to resolve, my advice would be:

Set up email account as normal

Change the advance settings to fetch

Try and fetch mail (will probably get an error)

Set up a hotmail account

Make a few calls or a cup of tea or something (I would say it took about 5 minutes after I finished the call with apple)

If nothing's come up asking for you to add a passcode, delete it all and start again and repeat.

Hope this helps someone else

Reply