When I try to burn a CD with itunes it says "disc burner or software not found"....what happened and how do I fix it?

Could you post your diagnostics for us please?

In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

... and click "Next".

When you get through to the final screen:

... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

It's not showing any sign of an optical drive being present at all.

Doublechecking something. Is the drive currently showing up in "Computer" for you?

I see a "Recovery (D:)"....no mention of a DVD or anything though.

Okay ... I think the issue is with the system, then. (It's not seeing the drive, so iTunes isn't seeing the drive.)

Try heading to the Dell support pages for your model and check through the general optical drive troubleshooting documentation.

🙂 No problem. Fingers crossed in New Zealand.

Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

System manufacturer System Product Name

iTunes 11.0.1.12

QuickTime not available

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0034B4C0035F9F88

Current user is an administrator.

The current local date and time is 2013-02-24 13:07:17.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 5570

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.1.12 (x64) is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

System manufacturer System Product Name

iTunes 11.0.1.12

QuickTime not available

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0034B4C00A8AE998

Current user is an administrator.

The current local date and time is 2013-02-24 13:12:55.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 5570

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.1.12 (x64) is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

wazcat wrote:

　

Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

System manufacturer System Product Name

iTunes 11.0.1.12

QuickTime not available

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0034B4C00A8AE998

Current user is an administrator.

The current local date and time is 2013-02-24 13:12:55.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 5570

　

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.1.12 (x64) is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

　

Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

SAMSUNG ELECTRONICS CO., LTD. 355V4C/356V4C/3445VC/3545VC

iTunes 11.1.4.62

QuickTime not available

FairPlay 2.5.16

Apple Application Support 3.0

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.0.32

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 007EB7200B953AC0

Current user is not an administrator.

The current local date and time is 2014-02-11 23:45:25.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.1.4.62 (x64) is currently running.

iTunesHelper 11.1.4.62 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.