11 Replies Latest reply: Feb 11, 2014 11:46 PM by karenotero
tpocock54 Level 1 Level 1

What does disc burner or software not found mean? Never had a problem before. Any ideas?


itunes/ PC, Windows Vista
Reply by b noir on Oct 4, 2012 2:07 PM Helpful

I see a "Recovery (D:)"....no mention of a DVD or anything though.

Okay ... I think the issue is with the system, then. (It's not seeing the drive, so iTunes isn't seeing the drive.)

 

Try heading to the Dell support pages for your model and check through the general optical drive troubleshooting documentation.

All replies

  • b noir Level 9 Level 9

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • tpocock54 Level 1 Level 1

    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

    Dell Inc. Inspiron 1525

    iTunes 10.7.0.21

    QuickTime 7.7.2

    FairPlay 2.2.19

    Apple Application Support 2.2.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.0.59

    Apple Mobile Device Driver 1.62.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 0012AA4403BC75D8

     

    Current user is not an administrator.

    The current local date and time is 2012-10-04 15:19:33.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 10.7.0.21 is currently running.

    iTunesHelper 10.7.0.21 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

  • b noir Level 9 Level 9

    It's not showing any sign of an optical drive being present at all.

     

    Doublechecking something. Is the drive currently showing up in "Computer" for you?

  • tpocock54 Level 1 Level 1

    I see a "Recovery (D:)"....no mention of a DVD or anything though. I am currently reinstalling itunes. Hopefully that will fix it. But prob not knowing my luck

  • b noir Level 9 Level 9

    I see a "Recovery (D:)"....no mention of a DVD or anything though.

    Okay ... I think the issue is with the system, then. (It's not seeing the drive, so iTunes isn't seeing the drive.)

     

    Try heading to the Dell support pages for your model and check through the general optical drive troubleshooting documentation.

  • tpocock54 Level 1 Level 1

    Ill look in to that. Thank you for your help

  • b noir Level 9 Level 9

    No problem. Fingers crossed in New Zealand.

  • wazcat Level 1 Level 1

     

    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

    System manufacturer System Product Name

    iTunes 11.0.1.12

    QuickTime not available

    FairPlay 2.2.32

    Apple Application Support 2.3.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.1.3

    Apple Mobile Device Driver 1.63.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 0034B4C0035F9F88

    Current user is an administrator.

    The current local date and time is 2013-02-24 13:07:17.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

    Video Display Information

    ATI Technologies Inc., ATI Radeon HD 5570

      

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 11.0.1.12 (x64) is currently running.

    iTunesHelper 11.0.1.12 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

      

  • wazcat Level 1 Level 1

     

     

      

    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

    System manufacturer System Product Name

    iTunes 11.0.1.12

    QuickTime not available

    FairPlay 2.2.32

    Apple Application Support 2.3.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.1.3

    Apple Mobile Device Driver 1.63.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 0034B4C00A8AE998

    Current user is an administrator.

    The current local date and time is 2013-02-24 13:12:55.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

    Video Display Information

    ATI Technologies Inc., ATI Radeon HD 5570

      

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 11.0.1.12 (x64) is currently running.

    iTunesHelper 11.0.1.12 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

      

  • The Boss23 Level 1 Level 1

    wazcat wrote:

     

     

     

     

       

     

     

    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

    System manufacturer System Product Name

    iTunes 11.0.1.12

    QuickTime not available

    FairPlay 2.2.32

    Apple Application Support 2.3.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.1.3

    Apple Mobile Device Driver 1.63.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 0034B4C00A8AE998

    Current user is an administrator.

    The current local date and time is 2013-02-24 13:12:55.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

    Video Display Information

    ATI Technologies Inc., ATI Radeon HD 5570

       

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 11.0.1.12 (x64) is currently running.

    iTunesHelper 11.0.1.12 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

       

     

  • karenotero Level 1 Level 1

    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

    SAMSUNG ELECTRONICS CO., LTD. 355V4C/356V4C/3445VC/3545VC

    iTunes 11.1.4.62

    QuickTime not available

    FairPlay 2.5.16

    Apple Application Support 3.0

    iPod Updater Library 11.1f5

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 7.1.0.32

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 007EB7200B953AC0

     

     

    Current user is not an administrator.

    The current local date and time is 2014-02-11 23:45:25.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 11.1.4.62 (x64) is currently running.

    iTunesHelper 11.1.4.62 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.