4 Replies Latest reply: Jan 2, 2013 5:46 PM by E_Ann14 Branched to a new discussion.
hondas2000 Level 1 Level 1

I forgot my security questions and I got a new phone. I tried to download a new app from iTunes and it told me that I need to answer those questions. Could someone help me out here because I have money on the account that I don't want to lose. I know my email account. I know my iTunes password and username obviously.

iPhone 4, iOS 5.0.1
  • showen15 Level 1 Level 1

    Same here bro .. im pretty depressed about it . but what i did was call the apple place and they sent me to support team on the phone . what they will ask you is your seireil number . and then for the security question. if you lucky to know one out of the 3 ur in luck lol. cause then the 2nd one they will give u a message through your iphone a code and you just read that back to them . and then from there they can reset your security questions and answers. But if you have more than one devise of apple the code they may send you might be sent to one of the other random devises that you have. so make sure you have all your devise in hand so you can give them the code. if you dont like i dont have mine ... they will want you to go to supportprofile.apple.com and then they will want you to update everything on your profile and somewhere , im not sure yet where , you can put your seiriel number on the devise you want the code to be transfered to. and they will revieve that seiriel number so they know what device to send it to. hope that somewhat helps . if not , then you r screwed like me and you need to try to remember your answers to the security questions lol. good luck

  • Ee Ming Level 1 Level 1

    i have this type of problems as well!!n its really annoying,i tried to reset those security questions n it shown that was sending the asnwer to my rescue email,what is rescue email?

  • BelindaR1 Level 1 Level 1

    I am having the same problem right now - it is making me me upset but when i find out i will let you know

  • E_Ann14 Level 1 Level 1

    how did you even get the choice to get the answers to the other email??