3 Replies Latest reply: Dec 19, 2012 11:30 AM by b noir
_anthonyk Level 1 (0 points)

I tried to update to itunes 10.7. but it says that i dont have the latest bonjour program and it said to contact our technical supporter. what does this mean? I am trying to get my music to my iphone 5 but i need this version of itunes in order to do it.

iPhone 5, iOS 6
  • b noir Level 9 (72,050 points)

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/199/19908832-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:


    Cleanup removing bonjour.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • totallyfrozen Level 1 (10 points)

    Why do you need to download and install Windows Installer Cleanup? What you describe is EXACTLY what Windows provides already through the Control Panel.


    Start menu > Control Panel > Uninstall A Program

    (in Windows 7)


    Even in early versions of Windows, the capability is there and the menu drill down process is there too. The only difference betweeen doing what I described in Windows 7 and doing it in an early verion, WindowsXP for example, is the titles of some of the menu links may be slightly different (there may be a couple more steps in the ladder to click on)...but you get to the same place, i.e. the Uninstall menu. The Windows Uninstaller Cleanup is just using the Windows Uninstall menu FOR YOU instead of you using it yourself. You can do the exact same thing yourself by accessing the Control Panel from the Start menu.


    I see no need to download and install another program to do this for you (unless there is some wonderful feature of Windows Installer Cleanup that you haven't mentioned yet).


    What you suggest as a solution to the problem should work; however, it seems to include the unnessessary step of installing a program to do it. Honestly, both methods should work. In my opinion; however, the fewer unnecessary programs you have on your hard drive the better.


    P.S. iTunes 11 seems to be a significant change to what iTunes 10 was. I recommend looking into reviews and descriptions of the newest version of iTunes BEFORE updating it. I'm still getting used to iTunes 11 and I'm not sure I like it yet. There are quite a few things about iTunes 10 that make me wish I'd kept that version.

  • b noir Level 9 (72,050 points)

    Why do you need to download and install Windows Installer Cleanup? What you describe is EXACTLY what Windows provides already through the Control Panel.


    The original poster is describing a 1714 error message. ("The older version of Bonjour cannot be removed. Contact your technical support group.")