Nato101
Level 1 (12 points)

Q: My iPhone 5 keeps freezing

From time to time my iPhone 5 freezes and the screen does not respond to me touching it, ie getting into apps, scrolling and typing MSG's which is the most frusturating. Only the home button works. I have to keep locking my screen and unlocking as this temporarily stops the freezing, but it comes back. Has anyone experienced something similar?

iPhone 5, iOS 6

Posted on Oct 4, 2012 7:06 PM

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Nato101

Q: My iPhone 5 keeps freezing

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  • by aminmtn,Helpful

    aminmtn aminmtn Oct 5, 2012 12:05 AM in response to Nato101
    Level 1 (5 points)
    Oct 5, 2012 12:05 AM in response to Nato101

    I have just bought my iPhone 5 yesterday and I am having the same problem. I am not sure if have to replace my iPhone.

  • by Rougenoir,Helpful

    Rougenoir Rougenoir Oct 5, 2012 1:56 AM in response to Nato101
    Level 1 (5 points)
    Oct 5, 2012 1:56 AM in response to Nato101

    I am having the same problem it usually happens after I have taken a call and I have to hard restart my phone.  Is this a software or hardware problem?

  • by acidburn19,

    acidburn19 acidburn19 Oct 5, 2012 6:03 AM in response to Nato101
    Level 1 (0 points)
    Oct 5, 2012 6:03 AM in response to Nato101

    Having the same issue. Usually when I go to settings or when I open up an app it will freeze for 30 secs and restart. Frustrating!

  • by InnerDivinity,

    InnerDivinity InnerDivinity Oct 6, 2012 5:44 PM in response to Nato101
    Level 1 (0 points)
    Oct 6, 2012 5:44 PM in response to Nato101

    I think if we nail down the specific scenarios, we may be able to help figure out what is happening. Two instances for me are 1. Just scrolling up and down on a website. 2. Flipping through photos in an event. It seems to be to be something related to the swipe motion gesture crashing all touch input.

  • by Nato101,Helpful

    Nato101 Nato101 Oct 6, 2012 6:23 PM in response to Nato101
    Level 1 (12 points)
    Oct 6, 2012 6:23 PM in response to Nato101

    It just seems to be the swipe motion gesture in general for me, so would be a software problem. Just now I can't swipe between my pages of apps. I locked my phone and then tried to swipe to unlock but also frozen here. Was playing a game before and was frozen there when I tried to tap the screen and nothing would happen. It's starting to happen more frequently, so might have to take it to the genius bar, sigh.

  • by BoochZilla,

    BoochZilla BoochZilla Oct 7, 2012 9:29 AM in response to Nato101
    Level 1 (0 points)
    Oct 7, 2012 9:29 AM in response to Nato101

    Using email is the kiss of death on mine. 3 mins of gmail via native mail app an touch ceases working / complete I unusability begins. #productivityfail

  • by InnerDivinity,

    InnerDivinity InnerDivinity Oct 8, 2012 3:29 AM in response to InnerDivinity
    Level 1 (0 points)
    Oct 8, 2012 3:29 AM in response to InnerDivinity

    Okay, so a restore with no further syncing, i.e. vanilla restore+set up as new, and a little web browsing was enough to reproduce the behavior. This pretty much guarantees that it's a hardware problem. Apple support tech is going to call me tomorrow to hear this report and set up my replacement appointment.

  • by InnerDivinity,

    InnerDivinity InnerDivinity Oct 11, 2012 6:12 AM in response to InnerDivinity
    Level 1 (0 points)
    Oct 11, 2012 6:12 AM in response to InnerDivinity

    Got a replacement, no problems, very happy now.

  • by lexcop,

    lexcop lexcop Oct 12, 2012 9:53 AM in response to Nato101
    Level 1 (0 points)
    Oct 12, 2012 9:53 AM in response to Nato101

    Hi All,

    I had this problem. I just restored and no reoccurrence since the past 6 hours,

    How can this be a hardware problem if it happens so every now and then ??

    lex

  • by Nato101,

    Nato101 Nato101 Oct 17, 2012 6:08 AM in response to Nato101
    Level 1 (12 points)
    Oct 17, 2012 6:08 AM in response to Nato101

    I looked through the Apple website to see what I could do to fix the problem and it said to restore the phone. I did this a few days ago and it seems to be ok now with only a few instances of freezing, but much better than what it was before.

  • by InnerDivinity,

    InnerDivinity InnerDivinity Oct 17, 2012 7:06 AM in response to lexcop
    Level 1 (0 points)
    Oct 17, 2012 7:06 AM in response to lexcop

    I read on another website that it's the firmware. If your genius knows his ****, he will do a firmware restore which you can do at home (google "DFU"). Anyway, my suggestion is just go in, show him, and then get a new one. They have a completely separate stock for replacement phones (also brand-new).

  • by borowskypaul,

    borowskypaul borowskypaul Oct 18, 2012 11:08 AM in response to Nato101
    Level 1 (0 points)
    Oct 18, 2012 11:08 AM in response to Nato101

    has anyone figured out how to fix this yet or take the phone back?

  • by lexcop,

    lexcop lexcop Oct 18, 2012 1:33 PM in response to borowskypaul
    Level 1 (0 points)
    Oct 18, 2012 1:33 PM in response to borowskypaul

    Hi,

    It is now six days ago when I had this problem. After a reset (restore) through iTunes iot has not occurde again.

    So apparently it is a software (firmware?) problem. I cannot imagine this being a hardware problem. It is a pity though; this is my third iPhone and my first problem with it.

  • by Erika Spencer Brose,

    Erika Spencer Brose Erika Spencer Brose Oct 18, 2012 7:38 PM in response to Nato101
    Level 1 (111 points)
    Oct 18, 2012 7:38 PM in response to Nato101

    Mine freezes almost every time during something involving a phone call.  It has frozen during the call on occasion but more often than not it is when a call is dropped and i want to end the call and redial.  The phone says call is ending but every button is grayed out and nothing responds. I have to force it off and restart. 

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