From time to time my iPhone 5 freezes and the screen does not respond to me touching it, ie getting into apps, scrolling and typing MSG's which is the most frusturating. Only the home button works. I have to keep locking my screen and unlocking as this temporarily stops the freezing, but it comes back. Has anyone experienced something similar?
iPhone 5, iOS 6
I have that problem with my iPhone 6, what I tend to do is lock my phone and unlock a couple of times(should unfreeze after a while) or hold the opposite corners of the phone and slightly bend it and it unfreezes straight away. Don’t bent too much as it could damage the screen.
I have just bought my iPhone 5 yesterday and I am having the same problem. I am not sure if have to replace my iPhone.
I am having the same problem it usually happens after I have taken a call and I have to hard restart my phone. Is this a software or hardware problem?
Having the same issue. Usually when I go to settings or when I open up an app it will freeze for 30 secs and restart. Frustrating!
I think if we nail down the specific scenarios, we may be able to help figure out what is happening. Two instances for me are 1. Just scrolling up and down on a website. 2. Flipping through photos in an event. It seems to be to be something related to the swipe motion gesture crashing all touch input.
It just seems to be the swipe motion gesture in general for me, so would be a software problem. Just now I can't swipe between my pages of apps. I locked my phone and then tried to swipe to unlock but also frozen here. Was playing a game before and was frozen there when I tried to tap the screen and nothing would happen. It's starting to happen more frequently, so might have to take it to the genius bar, sigh.
Using email is the kiss of death on mine. 3 mins of gmail via native mail app an touch ceases working / complete I unusability begins. #productivityfail
Okay, so a restore with no further syncing, i.e. vanilla restore+set up as new, and a little web browsing was enough to reproduce the behavior. This pretty much guarantees that it's a hardware problem. Apple support tech is going to call me tomorrow to hear this report and set up my replacement appointment.
Got a replacement, no problems, very happy now.
Hi All,
I had this problem. I just restored and no reoccurrence since the past 6 hours,
How can this be a hardware problem if it happens so every now and then ??
lex
I looked through the Apple website to see what I could do to fix the problem and it said to restore the phone. I did this a few days ago and it seems to be ok now with only a few instances of freezing, but much better than what it was before.
I read on another website that it's the firmware. If your genius knows his ****, he will do a firmware restore which you can do at home (google "DFU"). Anyway, my suggestion is just go in, show him, and then get a new one. They have a completely separate stock for replacement phones (also brand-new).
has anyone figured out how to fix this yet or take the phone back?
Hi,
It is now six days ago when I had this problem. After a reset (restore) through iTunes iot has not occurde again.
So apparently it is a software (firmware?) problem. I cannot imagine this being a hardware problem. It is a pity though; this is my third iPhone and my first problem with it.
My iPhone 5 keeps freezing
