2 Replies Latest reply: Oct 5, 2012 9:52 AM by Klaus1
Marvyl Level 1 (0 points)

Mail won't open this morning.  The error message says it doesn't work with this version of Mac OS X even though it worked yesterday.  It suggests using the mail in Finder applications, but that doesn't work either.

MacBook Pro, Mac OS X (10.6.8)
  • WZZZ Level 6 (12,875 points)

    Please post a screenshot (Cmd-Shift-4) of the Mail -- there may be two -- you see in the Applications folder. Use the camera icon in the Reply window, just above.

  • Klaus1 Level 8 (47,775 points)

    If you have just updated Snow Leopard:


    Mac OS X v10.6: "You can't use this version of Mail…" alert after installing Security Update 2012-004:




    Fellow user Grant Bennet-Alder offers this solution:


    Some users have reported this problem if the Mail Application has been moved out of the top-level /Applications folder, or duplicated in another location.


    When the Security Update is done, the old version of Mail is disabled.


    The solution has been to:


    1) make certain Mail is in the /Applications folder

    2) There is no other copy anywhere else.

    3) Once steps 1 and 2 have been done, Manually download and re-apply the Security Update (2012-004) by hand.


    Security Update 2012-004 (Snow Leopard)




    If the Mail.app has been LOST, it can be re-installed by applying the 10.6.8 version 1.1 combo update. But this update is quite large and it is usually not necessary:


    Mac OS X 10.6.8 Update Combo v1.1