itunes refuses to start

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Dam4700 Author

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itunes refuses to start

Hi All, I'm desperate....

Itunes 10 is refusing to start. I have uninstalled, re-installed, and followed all the advise on the following pages:

http://support.apple.com/kb/ht1923

http://support.apple.com/kb/TS2363

Every time, itunes.exe appears in the task manager for about 10 seconds and then dissapears.

I even tried installing Itunes 9 which loaded, but when I did an upgrade it would close down.

I'm completely baffled by this one.

I am running Windows 7 (64 bit) and have installed the correct version of Itunes. Even tried running in XP compatibility mode but nothing.

Nothing has changed on the PC - same firewall, virus etc.

Any advise gratefully received.

Cheers,

Dave

iPad, Windows 7

Posted on Oct 5, 2012 1:09 PM

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Answer 1

b noir

Level 9

72,324 points

Oct 5, 2012 1:13 PM in response to Dam4700

Every time, itunes.exe appears in the task manager for about 10 seconds and then dissapears.

Try updating your QuickTime Player to the most recent version. Does itunes launch properly now?

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Answer 2

Dam4700 Author

Level 1

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Oct 5, 2012 1:24 PM in response to b noir

Hi, I do not have QuickTime installed so not that one :-(

Shame

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Answer 3

b noir

Level 9

72,324 points

Oct 5, 2012 1:50 PM in response to Dam4700

Hi, I do not have QuickTime installed

Okay. Try installing the most recent version of the QuickTime player:

http://www.apple.com/quicktime/download/

Does iTunes launch for you now?

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Answer 4

Dam4700 Author

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Oct 5, 2012 2:27 PM in response to b noir

Just tried installing and it failed. An error box popped up saying "Windows Installer Has Stopped Working".

Getting the impression it may not be Itunes....

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Answer 5

Dam4700 Author

Level 1

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Oct 6, 2012 2:32 AM in response to Dam4700

OK, found the problem. Windows had screwed something up. When I was installing Quicktime it came up as Windows Installer has stopped working. A search on their community website found the following link:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/windo ws-installer-has-stopped-working-ive-tried/d7d7ad18-4feb-47aa-82bc-7ee921f16fb4

Was specific to Vista but gave it a go and it now boots up and can install Quicktime. I went through the whole process and did a clean boot as well but it may have worked after the "sfc /scannow" part.

If you do the selective startup bit, make sure you go in and change it vack to do a normal boot up afterwards in the msconfig setup else things liek firewall, antivirus etc will not be loaded.

Cheers,

Dave

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Answer 6

b noir

Level 9

72,324 points

Oct 6, 2012 2:48 AM in response to Dam4700

🙂 Excellent news.

Did installing QuickTime help with the DEPs when launching iTunes?

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Answer 7

Dam4700 Author

Level 1

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Oct 6, 2012 10:36 AM in response to b noir

Hi, Itunes managed to start without installing Quicktime once I'd used the sequence above.

Looking back, I was having issues with Google Chrome last week in that whenever I started typing a web address that would crash as well. Tried uninstalling and installing that without any success. Just tried reinstalling it and it runs great.

Never used thet "sfc /scannow" before but it did find and correct issues. I'll remember that one.

Thanks for the advise.

Dave

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Answer 8

b noir

Level 9

72,324 points

Oct 6, 2012 12:09 PM in response to Dam4700

🙂 Oh good. Glad you got things sorted out.

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Answer 9

Jul 24, 2013 10:13 AM in response to Dam4700

1. Open the task manager

2. Goto to processes

3. End everything thats related to iTunes

Now open iTunes

There you go !!🙂

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