4 Replies Latest reply: Oct 5, 2012 10:44 PM by ss8541
ss8541 Level 1 (0 points)

Trying to view bank statements. Clicking on month, box is empty with locked padlock appears at top. Bank says my settings may be preventing access. Preference shows no setting to be adjusted. Downloaded newest version of reader, so that's not it. Need help.


Power Mac G4 (PCI Graphics), Mac OS X (10.5.8)
  • seventy one Level 6 (13,190 points)

    Have you disabled Java?  Some bank systems require you to have Java enabled.

    Be sure to disable it again once you have done your business.

  • ss8541 Level 1 (0 points)

    I went into Java preferences and got lost. The advanced settings were confusing. Some things were enabled, some disabled. The language was foreign to me. Trying to avoid having to hire help for something that may be simple. Any other ideas? If I could unlock it, maybe that would do it. I appreciate your assistance, but unless I know what I'm doing, I don't dare screw up the settings.

  • Tom Gewecke Level 9 (77,115 points)

    Have you tried different browsers, FireFox instead of Safari, etc.?

  • ss8541 Level 1 (0 points)

    Safari shows that I have no statements. Explorer crashes. Camino displays statements from every credit card but Chase, my bank. Guess it's time to hire a computer guy. I still think it's a simple problem, as this is a very good computer.