Previous 1 2 3 4 5 Next 127 Replies Latest reply: Oct 19, 2013 5:31 AM by Sigh-Man Go to original post
  • bruin-s Level 1 (0 points)

    Same problem here.  Maybe Apple thinks this will force 1st gen users to pony up for a new AppleTV.  In my case it just means I'll move to Amazon or another digital provider.

  • nficklin Level 1 (0 points)

    I completely agree with that statement. I'm fine with apple after this. I have totally moved on to android and Google TV. Im not going to buy another apple TV.

  • nficklin Level 1 (0 points)

    Done...not fine..sorry about the typo.

  • bruin-s Level 1 (0 points)

    Apple's well-informed response to this issue was to e-mail me instructions on how to turn closed captioning on or off.  I guess the assumption is that we're idiots.  I'm tired of the complete lack of interest in actually investigating and resolving the problem Apple seems to display.

  • Sigh-Man Level 1 (5 points)

    Hi there,


    I too have had precisely the same problem with my Apple TV gen 1 (iTunes UK store).  Its happened to me on both Argo (rented around 2 March) and Taken 2 (rented around mid-February) but I haven't experienced it previously.


    Both times, I have written to Apple customer care and they have refunded the movie which is appreciated.


    My one concern is that perhaps Apple have started encoding the captions in a new way which may be supported by newer devices but isn't compatible with the 1st Generation Apple TV.  <<< This is only a thought I've had and I'm happy to be told otherwise.

  • Wyoboy Level 1 (0 points)

    So far this problem does appear to be only with AppleTV Gen 1 units-- waiting to hear from upper level Apple Support.  However, in reviewing this thread it appears that many had the problem specifically when renting "Argo"--i also had it with "Taken 2" as you did.  At the beginning of the thread the movies at issue were "Madagascar 3" and "The Avengers".  I have not seen reference to movies other than these 4 so am wondering if it's just specific to certain movies or if this problem is now occurring with all movies--we haven't rented one since "Argo". 


    Can others who have commented here please advise if they are having the problem no matter what movie they rent/buy ?

  • Shamaskatu Level 1 (0 points)

    I had the problem with Toy Story 3 as well as Argo on Gen 1 AppleTV.

  • emonk007 Level 1 (0 points)

    I have contacted Itunes. They immediately refunded my money for Argo, but were unable to refund Avengers because the rental exceeded 60 days.


    They have concluded that I have a hardware issue and gave me a phone number to call.


    I will call them today.


    Has anyone here actually spoke to apple support and gone through settings to confirm that this is an OS 3.0.2 issue and not something simple in our configuration?


    Here is my config:photo(2).JPG

  • bruin-s Level 1 (0 points)

    I've had the problem on several movies: some of the early Bond films, the Avengers, Argo, and a couple of others.  Each time Apple has first suggested I don't know how to turn off subtitles and then refunded the purchase.  I've yet to have anyone acknowledge there's any problem on Apple's side.  After the last incident my wife has declared a ban on Apple products and services ... she's that fed up.  BTW, we've never had any problems with Amazon's digital content on any device (PC, tablet, smartphone, Roku or our bluray).  Looks like that's where we'll be spending our entertainment $.

  • emonk007 Level 1 (0 points)

    Called 1-800 FIXITYOURSELF, I mean 1-800-263-3394 and of course they asked me for an in AppleCare Pay Per Incident code. In Canada that's $59 for Apple TV (1st Gen) Support.


    So, do I:


    A) pay $59 to have Apple "Understand" my problem




    B) pay $109 to purchase a new ATV and "solve" my problem


    That's the $50 question!


    [OR option C) pay nothing...Wait a little while longer and watch the same content on Netflix with my Wii U]

  • Wyoboy Level 1 (0 points)

    Read the whole thread

  • bruin-s Level 1 (0 points)

    I choose option d: use Amazon instant video on roku,  my blue ray or pc.

  • murphvoss Level 1 (0 points)

    I am having same problem with Life of Pi.  Only way I could get it to turn off was to exit and adjust settings and then it would be fixed until the next subtitle appeared.  Super annoying.

  • Satellite_Nick Level 1 (0 points)

    Just had the same problem on my Apple TV too on Argo, come on Apple please fix this! Have tried changing settings, but is definately an Apple software/data issue not a film issue - if you rewind the subtitles stick in the opposite direction. I havent had this before and havent updated any software, so assume Apple has made some change to introduce this? Makes watching the movie impossible.

  • bruin-s Level 1 (0 points)

    I agree, it's incredibly annoying but not as annoying as Apple's response to the problem.  Despite having raised the issue many times via e-mail and the evidence on this board Apple seems committed to refusing to admit there's a problem.  Their latest correspondance encouraged me to take advantage of their paid support which is nothing short of insulting given the clear evidence the problem is theirs.  I understand obsolecence -- if the 1st gen hardware is not fully compatible with their updated content simply let users know and then we can make informed decisions.  As it is I won't spend any more money on iTunes content or on Apple hardware; there are too many other options to keep dealing with the annoyance.

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