Previous 1 5 6 7 8 9 Next 127 Replies Latest reply: Oct 19, 2013 5:31 AM by Sigh-Man Go to original post
  • Garry Mueller Level 1 Level 1 (25 points)

    Time to go to the top. Send an email to Tim. Example of what I sent.


    Dear Mr Cook,


    I hope this email finds you well.


    I have a 1st generation Apple TV. Most recently iTunes movies with location subtitles (for example) have been sticking, i.e., they don't disappear after a short period of time as they should, resulting in a diminished viewing experience.

    This issue is well documented in an Apple Support thread at


    While I acknowledge progress and technological change, and have upgraded Apple technologies on many occasion, while handing down older products for continued use, it does not make sense for 1st gen. Apple TV users to throw away a working piece of equipment because of the persistent subtitles issue. Apple upgrades generally do not make older equipment obsolete, they can continue to be used. However in this case, iTunes is making 1st gen. Apple TVs obsolete for what seems like a very silly and minor reason.


    Surely there is a solution available that will help keep 1st gen. Apple TVs out of the garbage pit, and satisfy the needs of what I believe are mostly genuinely happy Apple consumers.


    Kind regards,


  • bruin-s Level 1 Level 1 (0 points)

    If this is true (that newer movies are incompatible with 1st gen. units), Apple needs to either clearly annotate incompatible titles in the itunes store or make them unavailable to 1st gen users rather than knowingly collecting money for a product they know won't work.  Obsolecence is disappointing but understandable ... a refusal to honestly and straightforwardly deal with the issue is something else entirely.

  • opticode Level 1 Level 1 (0 points)

    Same problem for me. I have received numerous refunds because of this issue, but it has become so annoying that I will be using my new Android stick PC to rent movies from the Google Play store from now on. So long Apple.

  • allanfrombergen Level 1 Level 1 (0 points)

    Yet another one for the group, same problem on my Apple TV 1st Gen, so as I told the iTunes support it looks like I will be finding a new supplier for my movies.


    good bye iTunes

  • karima85 Level 1 Level 1 (0 points)

    as it seems there is no solution in the future from Apple, i am moving on...and i am NOT interested in buying one of their new Apple if anyone is interested in starting a conversation on what is the best alternative device, I would love to hear suggestions.


    it's really too bad Apple has changed so much in the last year...i guess you cant stay on top forever...

  • richardfromgoodyear Level 1 Level 1 (0 points)

    1st gen ATV no longer compatible with newer movies apple should let people know this

  • Dr Eldon Tyrell Level 1 Level 1 (0 points)

    I couldn't agree with you more. It seems as if the apple of old is becoming the windows of today. I wonder if Steve was still alive if that would be the case? What is perhaps the most frustrating about all this is the total lack of responce from Apple as to the problem and communication via this discussion group or email as to where they are headed. So now one must assume that #1) they do not read these discussions, or #2) they do and don't care. That's what I think all these long time faithfull posting Apple customers are having a hard time getting their head around. So they leave us this place to post our grievances to placate our anger.

  • martin114 Level 1 Level 1 (0 points)

    Another to the list. Taken2 and life of pi are effected. I will try the 'set to english' setting that works in some instances, but I do not want to retire my much loved atv1 for the the later streaming only device. If Apple cant sort this, then I also will be moving on. I would also like to what the best appletv1 replacement would be.

  • niallist Level 1 Level 1 (0 points)

    Another ATV1 user experiencing the same problems. It's been happening for a couple of months now. How hard can it be to fix?


    I'm a diehard apple user, MacBook pro, MacBook, Apple TV, iPhone, iPad, I've got the lot but if this doesn't get sorted I'll be looking at alternatives for watching movies.

  • niallist Level 1 Level 1 (0 points)

    Could you share his email address please?

  • Jack Wentz Level 1 Level 1 (5 points)

    Same issue with my first gen ATV.  Argo and Life of Pi were annoying to watch with the persistent sub-titles.


    I will try the English setting next time. 

  • VWgal Level 1 Level 1 (0 points)

    Very annoying to experience this while renting Argo on my first generation Apple TV. Those persistent subtitles are not the end of the world but they certainly don't help me enjoy the movie. Disappointed in Apple, guess they want us to buy the newer Apple TV but with a broken HDMI hookup on my flat screen, I'm really stuck in a tough spot. I paid good money for this original Apple TV, and since apple still allows me to utilize this product, I expect a good experience. 

  • Wyoboy Level 1 Level 1 (0 points)

    FYI to all--i have not heard from "Bob" at Apple since March 1--recall that he is a senior tech with Apple and was supposedly assisting us with this issue, working with Apple engineers.  I hate to admit it but i broke down and bought a new AppleTV for our main viewing area and moved the old one to a study--have not used it to see if this issue persists with newer movies--i still see a lot of "Argo" discussion but having been out of internet touch for some 2 months, have not read all posts to see if the issue persists with new releases ?


    i fired off another email to "Bob" and will let you know if there is any response.

  • Paul Korntheuer Level 1 Level 1 (90 points)

    Keep us updated. I too, have the same issue with my 1 gen Apple TV.

  • Don Murray Level 1 Level 1 (0 points)

    I'm posting to this thread to document yet another customer having problems with persistent captions.  Had to close and reopen The Hobbit at least a dozen times to clear the captions of orcs, elves, and dwarves (not a problem that is corrected by turning off English subtitles).  Lack of responsiveness and poor customer support I see in this thread reminds me of why I stopped buying Compaq products 15 years ago.  Apple, Please correct ASAP.  Repair the trust of your customers. 

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