Apple Mobile Device Support failed to install

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

"the installer encountered errors before apple mobile device support could be configured.

your system has not been modified. to try these operations at a later time, please run the installer later."

that´s pretty much what i get everytime i try, it´s been 3 days till now.

please help...

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.

Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

http://www.apple.com/itunes/download/

Download and install the free trial version of WinRAR:

http://www.rarlab.com/

Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.

(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)

Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?

If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

It is not simple and I never found an Apple endorsed solution, but this worked for me. Follow the directions very carefully: http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/

Same problem here. Tried to install mobile device support stand alone using your steps, but got this error message:

Hope you can help!

Same problem here. Don't know what to do. Won't work, won't detect my phone, can't put on any files. Rendering my iphone somewhat useless at the moment.

For those who still have this problem. There's an easy fix to this. Simply download the Mobile Device Support folder, extract it and replace it with the old one. If it doesn't let you replace it, simply rename the old one to anything i.e.(oldfile). Once you have renamed the old one, drag the one you downloaded into C:\Program Files\Common Files\Apple. Then re-run the installation and it should work perfectly.

For 32-bit:http://dl.dropbox.com/u/3475826/RandomWindowsTips/Mobile_Device_Support_32bit-11 -1-5.zip

For 64-bit:http://dl.dropbox.com/u/3475826/RandomWindowsTips/Mobile_Device_Support_64bit_11 -1-5-drivers.zip

B noir I would really like your help!!! My computer or itunes is not detecting my iphone when i connect it via USB. I have updated itunes, unistalled and reinstalled..and when i go to my device manager under Universal Serial Bus Controllers the mobile device support folder is not there. I have spent all day on this and would really like your help!!

I'm getting a bit stressed out here, too. Had to set up my system from scratch for unrelated stepping-on-laptop-in-the-dark issues, and I am getting nowhere and nowhere fast.

Here's what I've tried:

Install iTunes - Apple Mobile Device was missing.

Install iTunes, move old iTunes folder to new location - since Apple Mobile Device was still missing, it still didn't work.

Install iTunes, import old folder - same

Install iTunes with old folder in place - Old folder got integrated, Apple Mobile Devices got installed - iPhone was not recognized, because it "needed the latest version" of iTunes. Installing Upgrade failed.

Install Apple Mobile Device manually as stated above (before and after iTunes installation) - Installation failed without explanation.

I always uninstalled iTunes as per the instructions from this site. I'm running a Windows 7 64 Bit system with all the latest updates, freshly installed and running smoothly. In the course of all of these installations I have downloaded iTunes64setup many, many times. Surely in the double digits.

If Apple at least let me install an older version, maybe that would work, but all I can find is always the latest.

Samsung is sounding more and more promising...