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Playlists on iPhone 5 and iOS 6 devices not in alphabetical order

I posted the following in March of 2012:


One of the most frustrating things for me about iTunes Match is the fact that the smart playlists in iTunes (version 10.6) do not sync in alphabetical order on my iPad/iPhone running iOS 5.1.


Even though I click on the Name column and the songs in iTunes appear in alphabetical order, the songs appear in a random order on the iPad. I spent hours trying to fix this by turning iTunes Match off on my iPad, turning it on etc all to no avail. I created new smart playlists thinking that maybe the original smart playlists were corrupted in some way by the upgrade to the latest version of iTunes. This did not work either.


Then, I had an idea. I created a new playlist (not a smart one), called it Test Alpha, copied the songs from the smart playlist into it and waited for my iPad to update.


Voila! The songs in this new, non-smart playlist are in alphabetical order.


I do hope that this problem is fixed. It is a pain to do this for the 15 odd smart playlist I have. Hope this helps someone else.


Now, I have my brand new iPhone 5 that I set up as a new phone, not restored from my iPhone 4. I thought that surely, with iOS6 and nine months down the track, this issue would be resolved.


WRONG!


I have smart playlists in my iTunes library like everyone else. For example, I have a Smart Playlist that simply has the criteria: Artist is Bob Dylan, Rating is 5 Star. Live updating.


When I turn on iTunes Match on my phone (and iPad), the playlist does not follow the order of the playlist in iTunes. In iTunes, I have the Name column sorted in descending order but the phone shows the songs in a random order that I cannot understand the basis of.


Sorting the playlist in iTunes via the Data Added, or Last Played column does NOT change the order of the songs on the iPhone. However, if I change the name of a song, the changed name almost instantly appears on my phone.


I read somewhere else that I should right click and select 'Copy to Play Order'. This does not help. Someone else suggested that I add 'Playlist is Music'. But as soon as I do this I get the following:


iCloud smart playlist cannot reference other smart playlists. If you add this item to the matching criteria … will only be avilable on this computer.


Can someone please tell me how the smart playlist I listed above references another playlist? I don't understand what this means.


Does anyone else have this issue with the playlists not sorting on the phone as they are sorted in iTunes? Normal playlists behave correctly, but not Smart Playlists.


I don't think I will be renewing my membership to iTunes Match when my current subscription expires. This is very, very poor service by Apple.


I look forward to any advice. Thank you.

Posted on Oct 5, 2012 11:08 PM

Reply
3 replies

Oct 6, 2012 6:34 AM in response to perdox

Oh no. it sounds like the photos issue all over again. I have my photos sorted by date in iphoto with the new ones on the top, but on my phone the new ones are at the the bottom and there seems to be NO WAY to control it.


Now they're doing it with playlists too?!


(sorry this isn't an answer to your question, just a 'me too')

Oct 6, 2012 6:40 AM in response to Alexroet

To Apple's credit, within 15 secs of lodging an online request to have a support consultant contact me, my mobile rang. Waited 10 minutes and spoke to three different people. Total talk time: about 80 minutes!


No solution to the problem but my case has been escalated and I will receive a phone call on Monday from someone to further look at this issue. Hopefully, an answer is forthcoming.

Oct 8, 2012 2:17 PM in response to perdox

My daughter complained tonight that songs tab on her ipad was not listing alphabetical by title but was by artist - Only a recent issue since upgrading to iOS6. No such issue on my iphone as I had no space for download!


Anyway after a bit of playing around I found that the "more" tab had a default to artist - Changed this and all ok back to previous with songs tab in alphabetical title order and artist tab in alphabetical order. I do not understand this change - What benefit? and why default it to on!!?


Not sure if this is any help to you but just sharing my find

Playlists on iPhone 5 and iOS 6 devices not in alphabetical order

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