HT203459: If you see a 'This movie requires QuickTime' message in iTunes

Learn about If you see a 'This movie requires QuickTime' message in iTunes
Rikker123

Q: Quicktime problem

can't download season 2 premier of homeland.  Says quicktime not installed but I installed, uninstalled, reinstalled, and still same thing keeps popping up

Windows 7

Posted on Oct 6, 2012 12:13 AM

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Q: Quicktime problem

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  • Helpful answers

  • by b noir,

    b noir b noir Oct 6, 2012 12:32 AM in response to Rikker123
    Level 9 (72,129 points)
    Oct 6, 2012 12:32 AM in response to Rikker123

    Can you check something for me please? I'd like to try doing a "Run as administrator" on your iTunes.

     

    Quit iTunes first.

     

    In Computer, open Local Disk C: or whichever drive you have your program files installed on.

    If you have a 32-bit Windows, open the "Program files" folder.

    If you have a 64-bit Windows, open the "Program Files (x86)" folder.

    Open the "iTunes" folder.

     

    Right-click on the iTunes.exe file and select "run as administrator".

     

    Try playing the movie now. Does it play for you without the message?

  • by Rikker123,

    Rikker123 Rikker123 Oct 6, 2012 1:09 AM in response to b noir
    Level 1 (0 points)
    Oct 6, 2012 1:09 AM in response to b noir

    No more error message but now a black screen only

  • by b noir,

    b noir b noir Oct 6, 2012 1:20 AM in response to Rikker123
    Level 9 (72,129 points)
    Oct 6, 2012 1:20 AM in response to Rikker123

    Hmmm. This might be two different things going on at once.

     

    Let's try running iTunes both as an administrator, and in Safe Mode.

     

    Quit iTunes.

     

    Head back to your iTunes.exe, but this time right-click the itunes.exe and select "Properties". In the Compatibility tab, check "run as administrator" and click OK.

     

    That's automatically start iTunes as an administrator.

     

    For starting iTunes in Safe mode, see the following document:

     

    iTunes: Troubleshooting issues with third-party iTunes plug-ins

     

    Any better luck when running as an administrator in safe mode?

  • by Rikker123,

    Rikker123 Rikker123 Oct 6, 2012 1:38 AM in response to b noir
    Level 1 (0 points)
    Oct 6, 2012 1:38 AM in response to b noir

    Tried both ways but neither worked