1 Reply Latest reply: Oct 6, 2012 6:32 AM by King_Penguin
craigandsandy Level 1 Level 1 (0 points)

i bought an album and two songs wont play right. how can i fix this

  • King_Penguin Level 10 Level 10 (114,250 points)

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.

     

    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link.