12 Replies Latest reply: Jan 12, 2013 9:07 PM by Zokora
Zokora Level 1 Level 1 (0 points)

Dear all Mac users,

I just have updated my Mail to 5.3. I set it opens automatically when I login. But the problem is It always (100%) freeze (not responding at all). I have to quit and re-open it. Then it run normally. Please help me to solve the problem?

Thank you!

MacBook Pro, Mac OS X (10.7.5)
  • Zokora Level 1 Level 1 (0 points)

    Noboday has the same problem?

  • Dale Weisshaar Level 6 Level 6 (15,865 points)

    Try posting this in the 10.7 Mail forum. You'll get more help there.


  • Dale Weisshaar Level 6 Level 6 (15,865 points)

    Disregard.....you are in the Mail forum....I screwed up!!!


  • ian douglas Level 1 Level 1 (55 points)

    I have this same problem, just starting today. For no apparent reason. Did you find a solution? I tried repair disk permissions, but it made no difference. My problem seems worse than yours, because I can't get Mail to open at all. Even after a force quit. Was working fine under Mountail Lion until today.

  • Zokora Level 1 Level 1 (0 points)

    Hi Ian,

    I haven't found a solution. I think the bug happened since I installed Omnigrowl. But after I uninstalled it, the error still there. And one more thing, my mail only freezed when it started in full size. Otherwise, it runs normally. Weird!

  • TCourant Level 1 Level 1 (10 points)

    I have noticed the same issue with a minor difference. Auto launching results in non-responsive email. The menu works fine, so I am easily able to Quit and restart (at which point it's fine), but on initial startup it is non responsive to mouse clicks anywhere (with the exception of the menus).


    Restarting full screen is fine also.


    I do not have Omnigrowl, whatever that is.

  • Dale Weisshaar Level 6 Level 6 (15,865 points)

    Have either of you tried starting Mail... click on Mailbox in the title bar at the top of your screen and choose Rebuild Mail from the drop down menu?

  • Zokora Level 1 Level 1 (0 points)


    Rebuild Mail is not helping.

  • TCourant Level 1 Level 1 (10 points)

    Yes, in fact I did that before searching the forum posts.

  • Dale Weisshaar Level 6 Level 6 (15,865 points)

    Seems like a bigger problem then just mail.

    Have you tried this?

    Start from your recovery system. OS X Lion or OS X Mountain Lion includes a built in set of utilities in the Recovery System. Restart your Mac and hold down the Command key and the R key (Command-R), and keep holding them until the Apple icon appears, indicating that your Mac is starting up. After the Recovery System is finished starting up, you should see a desktop with a OS X menu bar and a "Mac OS X Utilities" application window. Note: If you see a login window or your own desktop and icons, it is possible that you didn't hold Command-R early enough. Restart and try again.

    When your computer finishes starting up, choose Disk Utility from the Utilities window.

    Click the First Aid tab. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

    Select your OS X volume.

    Click Repair. Disk Utility checks and repairs the disk.

    Let us know what Disk Repair reports and whether it was able to repair it or not.

    After that, then Repair Permissions.

    No need to report any Permissions errors........we all get them.



  • TCourant Level 1 Level 1 (10 points)

    So I did the disk repair, and there were no reports and no permissions to repair... but I told it to repair anyway.


    Logged back in no change in mail, still no response to anything but menus when starting at login on Full Screen. Changing the screen to window resolves the issue (for the time being).


    So I turned it off Open at Login, logged off, logged back in, started up Mail, changed to full screen, everything works. It did do something a little strange here. The screen that it had been in turned that grey grid background with no menu bar... and remained that way while Mail was full screen. I should've made notes, but now I can't remember if I left that during the next restart, but it resolved itself as well.


    Turned the Open at Login back on, made it full screen, logged off and logged back in and it launched full screen, and works normally now.


    Some anomally within Mail, apparently, that has now been resolved, but I cannot say for sure what part of what I did fixed it...


    Whatever the case, it seems to have been resolved with my system.


    Thanks for the suggestion.


    Hope this helps Zokora...

  • Zokora Level 1 Level 1 (0 points)

    Thank a ton TCourant. That solved my problem.