Why doesn't "Software Update" show me the new driver for the Epson 50C20D (Artisan 800) while It is on the list of available new driver?

Question

Why doesn't "Software Update" show me the new driver for the Epson 50C20D (Artisan 800) while It is on the list of available new driver?

Since I upgraded to mountain lion, my Artisan printer stopped working. After talking to Epson and trying all kind of things, it was determined its definitely a driver problem. The PC ping the printer well but won;t print to it as it think its not connected (when it is as priven by the ping).

The new driver for Epson 50C20D are on the list of update available drivers on the OS X wen site yet trigering "Software Update" does does detect I need it... Why is that? Thanks

iMac (27-inch Mid 2011), OS X Mountain Lion (10.8.2)

Posted on Oct 6, 2012 8:03 AM

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Answer 1

mende1

Level 10

93,538 points

Oct 6, 2012 8:04 AM in response to Sullylelumberjack

Welcome to Apple Support Communities

Go to System Preferences > Print and Scan, select + and press the printer

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Answer 2

Oct 6, 2012 8:12 AM in response to mende1

Thanks Mende1. The printer is there and installed allright. Even shows as "idle" until I try to print to it. The driver version shows 6.36 and I ned to update to 9 which is only avail from the App store... However, the app store don't detect I need it..

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