HT203517: iCloud: Troubleshooting Documents in the Cloud

Learn about iCloud: Troubleshooting Documents in the Cloud

patontherock

Level 1 (0 points)

Q: My iCloud has ceased to work since updating to IOS 6. What can I do?

My iCloud was working properly on all my devices until I upgraded to IOS 6. What needs to be done? Done all the basics, on, settings etc

iPhone 4S, OS X Mountain Lion

Posted on Oct 6, 2012 10:33 AM

I have this question too

Q: My iCloud has ceased to work since updating to IOS 6. What can I do?

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by gail from maine,

gail from maine Oct 6, 2012 10:35 AM in response to patontherock
Level 7 (27,065 points)

iCloud

Oct 6, 2012 10:35 AM in response to patontherock

What do you mean it has "ceased to work". What leads you to believe that? What are the symptoms? What exactly have you tried? We need more information....

GB
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by patontherock,

patontherock Oct 6, 2012 10:47 AM in response to patontherock
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Oct 6, 2012 10:47 AM in response to patontherock

Thanks for your quick answer. And sorry about the lack of info. My iCloud was working perfectly well on my MacBook Pro, iPhone and recently purchased iPad. When I upgraded to IOS 6 the documents don't sync automatically any more ( or any other way) I checked all my settings again and it seems ok to me. I have them on and use my email I'd as before. Have I failed some sync along the way?
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by patontherock,

patontherock Oct 6, 2012 11:03 AM in response to patontherock
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Oct 6, 2012 11:03 AM in response to patontherock

Also, when I try to open documents it says that "modifications are not in sync" and asks to resolve conflict
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by gail from maine,

gail from maine Oct 6, 2012 11:23 AM in response to patontherock
Level 7 (27,065 points)

iCloud

Oct 6, 2012 11:23 AM in response to patontherock

OK, so sounds like you have checked your Mac and your devices to make sure that Documents and Data are selected or turned on for all of them.

On your devices, do you have Cellular Data turned on? If not, are you on Wifi? Because if you do not have Wifi access, you need to have the Cellular Date turned on.

Here is a link to a community support page with similar questions. Some of these are very old, so be sure to check the date, but you may find some help here or, once you click on one, you may find similar links on the right (on More Like This) that will provide you with some hints.

https://discussions.apple.com/search.jspa?start=0&q=icloud%20not%20syncing%20doc uments&peopleEnabled=true&dateRange=all&rankBy=relevance

Hope this helps! Sorry I don't have more specific info, but it seems like there are a variety of causes, and it would be easier for you to be able to pick and choose....

Cheers,

GB
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