Itunes 64 bit not working with my iphone 3

Question

Itunes 64 bit not working with my iphone 3

First of all my itunes decided to stop working stating that itunes helper not available and to re-install. Which i did. For the latest version.

Now my iphone 3 cannot work with itunes. It says that i need to download 64bit version for windows 7 64bit. ---- I have downloaded the 64 bit version and installed it twice now. still not working.

I then tried to go back to an older version but i get another error saying that ituneslibrary.itl cannot be read as was created with newer version of itunes.

I'm not too bad with computers but this is my first iphone so any help would be greatly appreciated.

Thanks.

Lee

iPhone 3G, Windows 7, Itunes 64 bit

Posted on Oct 6, 2012 11:45 AM

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Answer 1

b noir

Level 9

72,324 points

Oct 6, 2012 12:26 PM in response to leemarshall22

Now my iphone 3 cannot work with itunes. It says that i need to download 64bit version for windows 7 64bit.

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.

Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

http://www.apple.com/itunes/download/

Download and install the free trial version of WinRAR:

http://www.rarlab.com/

Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.

(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)

Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?

If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

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